White Paper
Operationalising the Voice of the Customer
Operationalising the Voice of the Customer
The Voice of the Customer is undoubtedly one of the most important aspects to maintaining a positive customer experience within the contact centre industry. So, how will you operationalise VoC?
Learn about the practical steps for leveraging VoC, ensuring it is operationalised, and how to maintain consistent customer engagement, written by CX influencer and founder of Get out of Wrap, Martin Teasdale.
In this white paper, you will learn:
- Current challenges and opportunities with VoC programmes
- How to best capture the VoC
- How to analyse feedback data to uncover actional insight
- How to operationalise VoC in contact centers