Maximize Your Software Investment with Upland Premier Success Plans

At Upland, 100% customer success means that you achieve the value you expect from our software and are delighted by the experience. To help drive towards your specific success goals, we offer a range of Premier Success Plans that eliminate the need for costly custom services and support, and build the foundation for your success. Platinum is our top-tier plan, and it provides your organization with the highest level of experience and value throughout your journey with Upland.

Customer Engagement

Dedicated account management

with a single point of accountability

Customer Support

Expanded support hours

with live attendants and faster response times

Product Experience

Custom-tailored product experience

with training, advisory services, and custom integrations

Product Development


weighting for product enhancement requests

Premier Success Plans Focus Areas

  • Customer Engagement

    Dedicated account management provides you with a single point of accountability to ensure you achieve 100% customer success. You will have access to a quarterly Virtual User Conference (VUC) to provide your feedback on our customer success strategy and product roadmap.

  • Product Development

    Receive higher priority weighting for your product enhancement requests to have a greater impact on product direction. Access our Community Portal will provide you with another channel to learn more about the product including exchanges with peers and Subject Matter Experts (SME).

  • Customer Support

    Keep your implementation optimized and running with live attendants as well as expanded support hours and faster response times for problem resolution. Access our Community Portal for troubleshooting and support requests.

  • Product Experience

    Tailor your experience with additional training, enhanced access to product experts, advisory services, pre-release environments, and custom integrations.