As we get closer to Technology Services World (TSW), the leading professional services event of the year in Las Vegas, it got me thinking about the level of sophistication of processes and technology the gaming industry has invested in the tracking and delivery of services to their patrons. From the tracking of every move through the ubiquitous “Eye in the Sky”, to creating an optimal environment enticing customers to keep on spending, the casinos in Las Vegas are designed to provide the most advanced level of service to optimize profits. Consequently, the casinos take customer alignment very seriously.
The focus of this year’s TSW show is all about organizational alignment on all fronts. Whether it be sales alignment or financial alignment, the idea is to streamline a service organization’s business processes with both their prospects and customers alike. In order to achieve greater business alignment, services organizations need to have the ability to capture the data that will provide the visibility needed to lead them on this path of improved operational efficiency. With this goal in mind, PSA software is probably the closest thing to the “Eye in the Sky” professional services companies have at their disposal to track every move of the projects that drive their business. Professional services automation software facilitates the centralization of project information, empowering decision makers in service organizations to have instant access to a single source of truth resulting in the necessary visibility required to achieve better alignment in all aspects of their business.
In most situations, “What happens in Vegas, stays in Vegas” is a mantra intended to protect the “guilty.” However, when it comes to this year’s TSW tradeshow, this expression may not apply. The fact is, this year’s attendees will have an incredible opportunity to not only exchange ideas with their peers, but additionally soak in the remarkable surrounding service model offered up by Las Vegas.
About the Author: Neil Stolovitsky has over 16 years of IT experience with end-user, consulting, and vendor organizations, along with extensive expertise in business development, software selection, and channel strategies. He has published numerous white papers and articles covering Professional Services Automation, Enterprise Resource Planning (ERP) for service industries, Project Portfolio Management, IT Governance, and New Product Development to a global audience. Neil currently holds the position of Senior Solution Consultant with Upland Software.
To learn more about Upland Software’s Enterprise PSA offering PSA at TSW, visit us at Booth 27 or book an appointment in advance here.