Delivering a first-class customer service
The launch of DPD’s Predict service in 2010 was a game changer for the delivery market and for UK retailers, enabling customers to receive a one-hour delivery window for their parcels and giving them the ability to change their options mid-flight.
All DPD needed was a reliable partner to deliver the service — Rant & Rave was the solution!
The proof's in the pudding
Improved first-time delivery
Increased service performance with zero messages “dropped”
Improved brand perception
Return on investment seen in just three months!
“The benefits Rant & Rave has brought to us are twofold. Not only do our customers enjoy a reliable, convenient and efficient delivery experience, the solution has also allowed us to introduce additional resilience, streamline our processes and enjoy significant cost savings as a result. The collaborative efforts of the Rant & Rave and DPD technical teams allowed for a smooth, effective and highly successful implementation.”
– Steve Mills | Director of IT | DPD Group