The Power of Personalization in the Contact Center
The Power of Personalization in the Contact Center
Personalization is no longer a luxury. It’s now a necessity if you want to build brand loyalty and deliver an exceptional customer experience. In this eBook, you’ll learn how personalizing the customer experience can lead to higher conversion rates and better customer retention.
According to Forbes 2024 State of Customer Service and CX Study, 81% of customers prefer companies that offer a personalized experience. However, many organizations still struggle to provide a tailored journey that leaves customers feeling satisfied. In this eBook, you’ll:
- Discover the endless benefits of incorporating personalization into your contact center
- Explore key technologies, like computer telephony integration (CTI) and knowledge management solutions, that empower personalization
- Learn how Upland Software’s AI-powered contact center solutions can help you deliver a personalized experience that benefits both your customers and agents
What do you say? Are you ready to unleash the power of personalization in your contact center? Download the eBook to learn more!
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Revitalizing the Power of Voice in Your Contact Center
Revitalizing the Power of Voice in Your Contact Center
With the rise of AI and self-service options, where does the voice channel fit in the customer journey? In this eBook, you’ll learn why the voice channel is still an integral part of the customer experience and how it can empower a seamless omnichannel contact center strategy.
InGenius Connects Genesys Engage to Salesforce Service Cloud Voice, Enabling On-Premises Customers to Tap into Einstein AI
InGenius Connects Genesys Engage to Salesforce Service Cloud Voice, Enabling On-Premises Customers to Tap into Einstein AI
Today, we’re excited to announce that Upland InGenius now integrates Genesys Engage with Salesforce Service Cloud Voice and Einstein AI. InGenius, powered by Upland Transcription Service, is the only vendor that allows Genesys Engage customers the ability to unlock the power of Einstein AI. This innovative solution is designed for Genesys Engage customers who prefer […]
Simplify Your Contact Center Agents’ Desktop to Enhance Customer Experience
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As the backbone of your business, contact center agents need the right support and technology to thrive. In this eBook, you’ll discover how you can promote agent well-being and set your contact center up for success.