eBook

Simplify Your Contact Center Agents’ Desktop to Enhance Customer Experience

As the backbone of your business, contact center agents need the right support and technology to thrive. In this eBook, you’ll discover how you can promote agent well-being and set your contact center up for success.

Did you know there is a 25% median attrition rate among customer service reps, according to Gartner®? From dealing with impatient customers and complex requests, to searching multiple systems to find the information, your contact center agents face immense pressure daily, leading to burnout, customer dissatisfaction, and lost revenue.

So, how can you set up your contact center agents for success? In this eBook, we’ll explore:

  • The needs, behaviors, and motivations of contact center agents
  • The common pain points your agents run into and how to best address them
  • How integrating knowledge management solutions and computer telephony integration (CTI) systems can help reduce agent frustration and enhance the customer experience
  • How Upland Software’s suite of contact center solutions can help drive success

 

Ready to take your contact center to the next level? Download the eBook!

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