Customer Service Metrics for Omni-channel Customer Journeys
Customer Service Metrics for Omni-channel Customer Journeys
Today, perhaps more than ever before, people expect organizations to have more than a few customer service touchpoints. This omni-channel customer journey is no doubt the result of advances in technology. But what does that mean for how we measure those journeys?
In this infographic, we share our recommended metrics for contact centers to measure the omni-channel customer journey:
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A Checklist for Technology Expense Management
A Checklist for Technology Expense Management
Use this checklist as a starting point to manage your technology investments with confidence.
Should you Build or Buy a Content Search Solution? [Infographic]
Should you Build or Buy a Content Search Solution? [Infographic]
The allure of an in-house tailor-made system might seem tempting, but it's important to consider the significant advantages of buying a ready-made, customizable content search solution.
Fax Comparison: Online, Traditional, Web-based, and On-premises
Fax Comparison: Online, Traditional, Web-based, and On-premises
There are benefits and/or consequences to the fax option your organization utilizes because they all differ in location, investment, scalability, accessibility, security, reliability, and more.