Upcoming Webinar - MCP Straight Talk: Cutting Through the Noise May 20th - 9:00am CDT / 10:00am EDT / 3:00pm BST

Index It or Agent It: Picking the Right Pattern for the Job

Webinars
  • June 24th

    9:00am CDT / 10:00am EDT / 3:00pm BST

Meet the speakers

Everyone’s talking about MCP. Fewer people are talking about what it costs you when you choose the wrong pattern for the job–in performance, in security, and in complexity.

As MCP adoption accelerates, enterprise teams are being asked to make consequential architectural decisions without a clear framework for making them. Do you build on your existing indexed knowledge infrastructure? Shift to live agent calls via MCP servers? Do both? The honest answer is: it depends. And the trade-offs are ones most MCP conversations don’t acknowledge.

In this session, BA Insight’s technical team breaks down both patterns with candor about where each one excels and where each one struggles. No hype. No handwaving. Just a practical framework for getting the architecture right.

Attendees will learn:

  • When to index, when to agent, and when to do both — a decision framework built around cost, performance at scale, and the critical difference between repeated and one-off use cases
  • Why personalization and tuning behave differently in an MCP context than in an enriched index — and what that means for the quality of your AI outputs
  • How information security and permissions work across both patterns — including where each model introduces risk and where it provides natural controls
  • Why the hybrid model isn’t a hedge — it’s the pragmatic default for most enterprise environments, and how to make it work without rebuilding your stack

The reframe on MCP:  MCP isn’t the new connector. It’s another source in a broader architecture. Understanding that distinction will change how you evaluate everything else.

This session is designed for enterprise architects, IT leaders, and technical decision-makers navigating AI infrastructure decisions.

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Meet our panel of experts

Sandeep Kang, Senior Product Manager, Upland BA Insight

Sandeep Kang

Senior Product Manager, Upland BA Insight

Sandeep is Senior Product Manager at Upland BA Insight, bringing nearly ten years of experience delivering SaaS, AI-powered, and data-driven products across many industries. He has a proven track record of owning product roadmaps end-to-end, leading cross-functional teams, and driving measurable outcomes for both B2B and B2C customers. He is passionate about building technology that solves real problems — and brings that same focus to helping organizations unlock the full value of their knowledge and content.

Denis Francoeur

Director of Product Operations, Upland Software

Denis Francoeur is a results-driven operations and product leader with over two decades of experience spanning customer service, people management, and product strategy. He possesses a rare combination of analytical thinking, operational discipline, and genuine passion for helping organizations work smarter and more effectively. Denis's career reflects deep expertise in SaaS product management, process improvement, and team development, grounded on a track record of identifying inefficiencies and transforming them into streamlined, scalable processes.