Discover how a global life sciences leader achieved faster research and compliance workflows through BA Insight’s AI Enablement Platform.

This global leader in life sciences is committed to advancing medical research and innovation. The company develops cutting-edge solutions across vaccines, therapeutics, diagnostics, and biotechnology, focusing on improving human health worldwide.

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The Challenge

Siloed information was hindering productivity and AI performance within the organization. With critical Standard Operating Procedures (SOPs) and regulatory guidelines spread across platforms like Veeva Vault, Confluence, Jira, and SharePoint, scientists and compliance professionals struggled to access the information they needed.

An initial investment in Microsoft’s Copilot failed to deliver the expected results, as it couldn’t connect data from different applications, leading to incomplete responses and inconsistent outputs that drained valuable resources. The organization knew they needed a strategic solution to unify data and fully realize the potential of AI.

The Solution

The organization partnered with BA Insight to solve their AI integration challenges. By leveraging BA Insight’s AI Enablement Platform, they transformed their AI investment into a strategic success.

Key Elements of the Solution:

• Graph Connectors seamlessly integrated data from Veeva Vault, Confluence, Jira, and SharePoint into a unified, robust index within Microsoft Graph.
• Metadata Enrichment through BA Insight’s AutoClassifier provided enriched insights that improved the accuracy and relevance of responses.
• Secure Solutions ensured data protection, enabling user-specific access so that only authorized personnel could retrieve sensitive information.

Now, Copilot can deliver comprehensive, context-aware answers tailored to different departments, including R&D, compliance, and medical affairs.

The Results

1. Unified Knowledge Accessibility: Scientists and researchers now access seamless, cross-referenced insights directly through Copilot, eliminating the need to toggle between platforms.
2. Improved Workflow Efficiency: Compliance tasks that previously required manual verification are now streamlined with trustworthy, up-to-date information.
3. Accelerated R&D: Teams save resources by accessing a cohesive source of truth that powers faster decision-making and scientific discovery.
4. Enhanced Data Security: Graph connectors ensure that organizational security policies and compliance standards are maintained across all indexed sources.
5. Maximized ROI: The organization transformed Copilot from a basic AI assistant into a high-performing enterprise-grade solution, generating measurable gains across operations.

Why Choose Upland BA Insight?

A Trusted AI Enablement Partner

Upland BA Insight’s AI Enablement Platform empowers enterprises to unlock the full potential of their AI investments. Through technologies like vector search, machine learning, and security trimming, the platform creates intelligent, accessible knowledge ecosystems that fuel innovation.

BA Insight empowers organizations to simplify complex workflows and enhance search capabilities with AI-powered solutions. Key offerings include:

• AI Agnostic Technology: Integrates seamlessly with your preferred platforms and systems for better functionality.
• Connector-Based Technology: Utilizes advanced machine learning and AI features across repositories and portals.
• Actionable Insights: Transforms scattered data into precise, actionable information for better decision-making.

With BA Insight, organizations can confidently manage content complexities while driving efficiency, collaboration, and growth.