This global powerhouse, specializing in the wholesale distribution of petroleum and hydrocarbons, aims to lead the energy sector. Their mission includes innovation, technology optimization, and a relentless focus on cost efficiency to deliver long-term returns. Driven to enhance the energy needs of today’s world, the organization partnered with BA Insight to address key inefficiencies and better meet its goals.

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The Challenge

A Fortune 500 Oil and Gas company partnered with BA Insight to address challenges in accessing critical information. This selection for an innovative enterprise search solution was driven by the need to improve accessibility, productivity, and efficiency across a distributed workforce.

The company was grappling with two major pain points:

• Decreased Employee Productivity: Employees struggled to find critical information quickly, spending excessive time locating documents across multiple systems with disparate search functionalities. An estimated 20% of employees’ work hours were lost searching for resources or recreating documents that already existed.
• Distributed Systems & Document Assembly Issues: The organization’s decentralized infrastructure required users to search across four distinct regional systems, each containing isolated sets of information. Additionally, assembling documents required employees to manually extract, edit, and reformat content from multiple files on personal devices, further hindering efficiency.

The Solution

The company envisioned a centralized, advanced search interface that allowed employees to access critical information from any system with a single, user-friendly interface. By aggregating content from four regional indices and integrating external systems like FileNet and SQL Server, the enterprise sought to optimize workflows without compromising security.

BA Insight implemented a transformative enterprise search solution to meet these challenges. Their proprietary technology delivered a seamless search experience designed to boost productivity and efficiency.

Key Features of the Solution

• Knowledge Delivery: A centralized search interface aggregated the four regional systems, simplifying access and navigation for all employees.
• Advanced Connectors: Integration with FileNet and SQL Server brought critical structured data and external information into a unified index.
• Knowledge Enrichment: Enhanced metadata creation and alignment ensured relevanct, high-quality search results across different systems.
• Smart Previews: Users gained the ability to search within documents, collect relevant content, and assemble necessary sections into new resources directly within their workspace.

Results and Impact

The BA Insight solution delivered powerful, measurable results that transformed enterprise workflows:

• Improved Productivity: With centralized search capabilities, employees now access accurate, actionable results quickly. This significantly reduced lost work hours, empowering teams to focus on strategic tasks.
• 75% Increase in Search Usage: The organization witnessed a 75% surge in the adoption of enterprise search tools.
• Time Saved for Employees: A survey revealed users saved hours weekly by leveraging enhanced search accuracy and document preview features.
• Greater Engagement Across Departments: Employees embraced the solution, contributing to its continued usage and encouraging the rollout of advanced features and tailored search tools for specific departments.

Why Choose Upland BA Insight?

A Trusted AI Enablement Partner

Upland BA Insight’s AI Enablement Platform empowers enterprises to unlock the full potential of their AI investments. Through technologies like vector search, machine learning, and security trimming, the platform creates intelligent, accessible knowledge ecosystems that fuel innovation.

BA Insight empowers organizations to simplify complex workflows and enhance search capabilities with AI-powered solutions. Key offerings include:

• AI Agnostic Technology: Integrates seamlessly with your preferred platforms and systems for better functionality.
• Connector-Based Technology: Utilizes advanced machine learning and AI features across repositories and portals.
• Actionable Insights: Transforms scattered data into precise, actionable information for better decision-making.

With BA Insight, organizations can confidently manage content complexities while driving efficiency, collaboration, and growth.