Self-service, Out-of-the-box Solution for Managing Cross Channel Mobile Messaging Campaigns
Upland Mobile Messaging’s web-based mobile messaging platform makes it easy to get started with SMS/MMS messaging, while our features are scalable to meet the needs of the most sophisticated mobile marketers. Our secure servers process millions of 2-way text messaging conversations and phone calls. Our customizable backend database integrates with the most popular 3rd-party CRM & email providers and can be easily extended with our API.
SMS Text Messaging
Build and deliver intelligent, data-driven SMS campaigns directly from our platform. Engage your entire list and have one-on-one text message conversations.
- Send highly personalized messages based on any type of user data (metadata, segmentation, dynamic insertion)
- Choose self-service SaaS, API or fully managed service
- Build your mobile list with multi-channel opt-ins
- View and filter incoming text messages in an SMS inbox
Create a rich-media customer experience beyond 160 characters.
- Send pictures, audio, video and animations that are automatically optimized for carrier specs and best experience on the customer’s handset
- Send dynamically personalized video, images and animated GIFs
- Grow your list by rewarding users for sharing pictures with friends
Relevance and context let you craft a personalized mobile experience for every customer.
- Manage all mobile communications from one place
- Detailed profiles track every user and every text message, click, and call
- Capture and save customer profile and preference data via text interactions
- Deliver messages based on CRM triggers and Smart Segmentation
- Flexible APIs integrate with all leading CRM systems for real-time synchronization/sharing
Reports and Analytics
Analyze your campaign performance at all levels and track every action.
- Track every text, call, and click; identify patterns from usage reports
- Conduct A/B split tests to hone your messages
- View interactive graphs to see your campaign performance over time
- Export data from the Upland Mobile Messaging platform any time as CSV, XML, or HTML
Scheduling and Targeting
Reach the right person at exactly the right moment.
- Segment your list to send targeted messages
- Deliver messages based on daytime or CRM triggers/attributes
- Send customized messages based on a unique date for each user
- Schedule your message now or in the future, automatically adjusting for time zones
Live SMS Chat
Respond to your users instantly and answer questions via SMS.
- Respond to users in real-time or at your convenience
- Let multiple agents respond to incoming messages with our call center inspired ticketing system
- Quickly reply to FAQs with pre-written responses
Run highly effective call campaigns and measure the results in real-time.
- Let customers respond to surveys, appointment reminders, and payments through interactive voice response and keypad triggers
- Connect constituents with their state or federal legislators
- Give supporters key talking points before connecting them
- Track incoming calls in real-time and measure the impact
Make it simple for donors to support your cause, no matter where they are.
- Make it easy for supporters to give directly to your organization with text-to-give
- Remind donors to contribute to your campaign with targeted text messages
- Trigger larger online donations through your CRM with SMS Quick Donate
Survey, Polls, and Quizzes
Run surveys and quizzes to gather information and save results right to users’ profiles.
- Text multiple choice questions and view real-time results of user responses
- Automatically save responses to users’ profiles into unlimited custom fields
- Segment users based on their responses for targeted engagement
Help people find the information they need with a simple text message.
- Text a zip code to find local resources, such as a store locator, the closest bus, or where to vote
- Inform people about current issues with an educational text message campaign
- Upload a database of information to create an accessible on-the-go resource
Create, distribute and manage all types of non-payment wallet content.
- Offer loyalty cards, coupons, promotions, and more
- Deliver scannable mobile passes by direct mail, email, SMS/MMS, and app push channels
- Use wallet object to send notification alerts, and update saved wallet passes
- Consolidate offers and loyalty info in one place—no app to download
- Eliminates the friction of multiple inboxes, paper coupons, and plastic cards
Add rich-media gamification elements and interactions such as coupons, contests, surveys, and social sharing.
- Send scratchable coupons, match games and other rich media experiences
- MMS coupons and loyalty reward cards can create wallet passes
- Use emojis to trigger targeted SMS or email
- Triggered messages for “buy online/pick up in-store” orders
Grow App Engagement
Use Upland Mobile Messaging to drive app engagement.
- Send unique offers and product updates
- Use our dynamic API to automatically deliver alerts
- Send alerts on a schedule or in real time
Easily extend our platform with our API.
- Easy to use REST API
- Send text messages, trigger calls, access reporting, and more
- Sync your mobile data with an existing customer database
Security and Privacy
Comprehensive policies, procedures, and technical controls ensure the security and privacy of your information.
- Industry standard security and encryption technologies are used to prevent sensitive data from being observed during transmission across networks
- PII and PHI such as phone numbers are de-identified for HIPAA compliance
- Trusted by governments and healthcare organizations around the world