The New Abnormal: Customer Experience in a Socially-Distanced World

In a current climate filled with uncertainty, the one thing we know for sure is that we are living in a world far from the norm.

A year of social distancing and self-isolating has resulted in a learning curve on a global scale. Shopper habits have changed, priorities have shifted, and brands have been forced to pivot to meet customer expectations. Some of these trends may be temporary, while others will forever impact how brands and customers interact.

To continue delivering outstanding experiences, brands must adapt to this new not-quite-normal, quickly. That’s why we’ve compiled this guide to the changing world of customer experience.

Download “The New Abnormal: Customer Experience in a Socially-Distanced World,” to learn:

• How the pandemic has affected customer experience
• What tactics leading brands use to maintain communication with customers
• Ways that businesses have adapted and innovated during this time
• What the future might look like for customer experience (CX)