Grass Valley Experiences 18% Growth in Services Profitability
Grass Valley Experiences 18% Growth in Services Profitability
Discover how Grass Valley improved services profitability by 18% in 3 years.
Not that long ago, Craig Thompson, Vice President, Marketing & Customer Success, recognized that his services organization was not prepared for acceleration in growth. With a series of manual, disconnected processes, coupled with upcoming acquisitions, the team faced inaccuracies and delays that would hinder the company vision. Fast forward a few years, Craig and his team have developed a streamlined, efficient PS business that fuels new revenue streams for his business.
In this presentation you will learn about their journey towards transformation including:
- How flexible IT integration placed Upland PSA at the heart of Grass Valley’s professional services business
- Why efficient resource management matters to customers (hint: it’s all about customer success)
- The increasing role of customer experience and KCS knowledge management in services delivery
- How Grass Valley improved services profitability by 18% in 3 years
To learn more about Grass Valley’s journey to success, read this blog by Earle Engel, Grass Valley’s Director of PMO & Professional Services, Unifying Service and Support Processes – Grass Valley’s 3 Lessons Learned.
More resources
More resources
The Straumann Group Brightens Agent and Customer Experience with Panviva
The Straumann Group Brightens Agent and Customer Experience with Panviva
Straumann Group decreased average handling time and accelerated agent onboarding with Panviva.
Tapi Carpets and Floors boosts conversions by 123% with Upland Adestra
Tapi Carpets and Floors boosts conversions by 123% with Upland Adestra
Learn how Tapi Carpet and Floors used automated SMS to drive a 123% lift in post-visit conversions and dramatically improve customer engagement.
Leading Life Sciences Organization Transforms Compliance and Research with AI Enablement
Leading Life Sciences Organization Transforms Compliance and Research with AI Enablement
Global life sciences firm streamlines research and compliance using BA Insight’s AI Enablement Platform.