Upland PSA at TSW Las Vegas


Upland PSA is a proud silver partner and exhibitor at Technology & Services World Conference Las Vegas.

We will be there demonstrating our latest innovations. Come by to view a demo and ask your questions to our experts regarding our augmented PSA offerings including Proposal Automation, Knowledge Management, and so much more.

TSW is a must attend event if you are interested in finding a place to network, share ideas, and learn about the latest trends in technology services. We hope to see you there!

October 21-23

Aria Resort & Casino –MAP IT!
3730 S Las Vegas Blvd
Las Vegas, NV 89158

Grass Valley’s transformation to customer-centric services delivery is driving on-time projects and on-time revenue
Date: October 22
Time: 3:10 PM – 3:50 PM
Location: Bristlecone 9, West Level 1

Not that long ago, Tim Ordaz Craig Thompson, Senior Vice President, Global Services & Support Vice President, Marketing & Customer Success, recognized that his services organization was not prepared for acceleration in growth. With a series of manual, disconnected processes, coupled with upcoming acquisitions, the team faced inaccuracies and delays that would hinder the company vision. Fast forward a few years, Tim Craig and his team have developed a streamlined, efficient PS business that fuels new revenue streams for his business.

Join Tim Craig and learn about the journey towards transformation including:

  • How flexible IT integration placed Upland PSA at the heart of Grass Valley’s professional services business
  • Why efficient resource management matters to customers (hint: it’s all about customer success)
  • The increasing role of customer experience and KCS knowledge management in services delivery
  • How Grass Valley improved services profitability by 18% in 3 years


If you would like to meet with us at the show, please request a meeting with one of our product experts.

For more information about the TSW Conference, visit their website.



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