Upland Software Accelerates Services Delivery and Efficiency with Expanded Professional Services Automation Solution

October 15, 2018 3 minute read


Company’s award-winning Knowledge-Enabled Professional Services Automation (PSA) solution adds Proposal Automation and advanced native analytics tailored for professional services and enterprise services organizations

New solution will be showcased at the upcoming Technology Services World Conference and Expo in Las Vegas, October 15-17, 2018

AUSTIN, Texas – October 15, 2018 /PRNewswire/ – Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based Enterprise Work Management software, today announced that it has expanded its industry-leading Knowledge-Enabled Professional Services Automation (PSA) platform with new RFP and Sales Proposals Automation capabilities and a robust reporting and analytics engine called Upland Analytics. The combined offering is tailored for professional services and enterprise services organizations looking to drive customer engagement, maintain compliance standards, improve efficiency, and accelerate services delivery and revenue.

KM World recently recognized Upland’s Knowledge-Enabled PSA as one of their “TrendSetting Products of 2018” for its ability to deliver at-your-fingertips knowledge management to optimize PSA user experience and improve project execution. Upland expanded this solution with Proposal Automation technology that streamlines responses to RFPs, Technical Questionnaires, and other customer information requests, resulting in improved service delivery and resource utilization, and increased overall services revenue. The company also added Upland Analytics to this combined solution, which is a native, highly-customizable reporting and analytics module that integrates with third-party data and delivers real-time project insights for complex services-driven organizations.

“Upland is uniquely poised to provide an end-to-end solution tailored to the needs of our enterprise services organizations and professional services customers,” explains Mounir Hilal, Chief Customer Officer and Senior Vice President of Project and IT Management Solutions at Upland Software. “Our broad portfolio of applications allows us to draw on best-of-breed technology to provide a highly-integrated, intelligent, and cost-effective solution that improves overall service delivery.”

“Upland Software’s PSA made KMWorld’s 2018 list of Trend-Setting Products because it helps organizations achieve their knowledge management goals and the digital transformation they need to thrive,” said Tom Hogan, group publisher of KMWorld. “The first KnowledgeEnabled PSA, with integrated KCS v6 verified Knowledge Management, PSA captures project best practices and lessons learned to ensure greater collaboration, corporate compliance, project quality, and improved profit margins.”

For more information or a demo of this new solution, visit Upland at Technology Services World 2018, Booth #15, or click here. To learn more about Upland’s Knowledge-Enabled PSA click here.

About Upland Software Upland Software (Nasdaq: UPLD) is a leading provider of cloud-based Enterprise Work Management software. Our family of applications enables users to manage their projects, professional workforce, and IT investments; automate document-intensive business processes; and effectively engage with their customers, prospects, and community via the web and mobile technologies. With more than 4,000 customers and over 450,000 users around the world, Upland Software solutions help customers run their operations smoothly, adapt to change quickly, and achieve better results every day. To learn more, click here.

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