Upland Software Launches Industry’s First Knowledge-Enabled Professional Services Automation (PSA) Solution
The company’s new, unified solution combines its PSA and RightAnswers solutions in an embedded KCS® v6 verified Knowledge Management (KM) platform for PSA that drives greater profitability in fixed-bid projects
AUSTIN, Texas — March 30, 2018 /PRNewswire/ — Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based Enterprise Work Management software, today announced an early adopter solution that combines its PSA solution for Professional Services Automation (PSA) with RightAnswers, its KCS® v6 verified Knowledge Management (KM) platform. The unified solution provides professional services organizations with real-time access to the right information at the right time to drive greater collaboration and efficiency, resulting in reduced costs and improved customer satisfaction.
“Two thirds of TSIA’s professional services members say improving KM could improve consultant productivity by 20% or more,” explains John Ragsdale, Distinguished VP, Service Technology Research at TSIA. “So far, there have not been any products targeting KM for professional services – until now. Upland Software is clearly a pioneer in bringing KM to PSA. I’ve known both of Upland’s products for years; they are both leaders in their field. Coming together with a unified solution for the PSA community demonstrates Upland’s leadership in the market.”
“As the professional services industry evolves, there is a growing trend to deliver fixed-bid, repeatable projects, which comprise 51%* of all PSA projects,” says Kevin Sequeira, Senior Vice President, Product Management at Upland Software. “Bringing together these two best-of-breed applications is a significant step forward in helping organizations increase operational efficiency, and thereby profits.”
KM-enabled PSA benefits include:
- Enabling everyone to be a Subject Matter Expert (SME), where best practices information can be captured and shared across the organization, removing the need for the singular “expert” to support project delivery
- Better equipping team members to follow corporate governance by accessing in-app contextual help on procedural questions related to a project execution lifecycle
- Providing administrators with a toolkit of information about how the system is configured to support their business need, closing any information gaps that may arise in times of transition
For more information about KM-enabled PSA, please register for the April 11, 2018, webinar, “Channel Your Inner Knowledge and Increase Project Profitability,” All attendees will receive a free copy of the TSIA research report: Knowledge Management for Professional Services: Leveraging Proven KM Best Practices from Support to Kickstart PS Knowledge Sharing.
For information information about Upland Software’s RightAnswers platform, see https://uplandsoftware.com/rightanswers/.
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