White Paper

How to Thrive as a Resource Manager

How to Thrive as a Resource Manager

5 proven strategies to optimize your workforce and upgrade your performance.

Thrive as a resource manager Upland PSA contentOne of the biggest challenges faced by services organizations is the ability to accurately plan and staff projects in order to achieve maximal billable utilization. However, resource managers are still dealing with constant uncertainty, which directly impacts their ability to deliver or even exceed on the strategic expectations that are placed on their role.

This white paper, How to Thrive as a Resource Manager, will give you insight into 5 proven strategies you can implement to help you optimize your workforce and upgrade your performance.

 

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Operationalising the Voice of the Customer
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The Voice of the Customer is undoubtedly one of the most important aspects to maintaining a positive customer experience within the contact centre industry. So, how will you operationalise VoC?

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A Checklist for Technology Expense Management

A Checklist for Technology Expense Management


Use this checklist as a starting point to manage your technology investments with confidence.

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Streamlining Healthcare Communication
Streamlining Healthcare Communication

Embracing cloud-based fax solutions for enhanced efficiency, compliance, and support.

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