Dispute Management

Eliminate Late Payment Fees and Collect Credits Faster

Billing errors are unavoidable, as are the resulting disputes with vendors. Cimpl can help you recover all due credits, as well as automate this process. Cimpl tracks tickets until they are resolved directly in the platform, and users can easily flag discrepancies when reviewing their individual monthly statements. If users identify an inconsistency in their billing, they select the Dispute feature, add a comment explaining the discrepancy, and submit it to the administrator for action. This process helps uncover billing inconsistencies, eliminate late payment fees, and collects credits faster.

Disputed charges are then handled by our team via the reports included in Cimpl and tracked through to resolution and reception of the credits. Credits are tracked via the order reconciliation process.

Cimpl Advantages:

  • Recovery of credits.
  • Manage the short-pay and no-pay decisions.
  • Manage the contestation.
  • Discover discrepancies.
  • Reduce late payment fees.
  • Reduce the number of disputes through better comprehension of the charges and contractual terms.

Learn more about Upland Cimpl Services