The Future of Telecom Expense Management – what key trends to look out for

3 minute read

Upland Admin

What key trends should you keep an eye open for? Will the role of Telecom Expense Management (TEM) change? How will the rise in technology budgets affect me? Where does automation come in? These are key trends that specialists in the telecom expense management industry are saying you should watch out for.  How will these trends affect you and your organization? How can a telecom expense management platform help you? Find out more here:

The Future of Telecom Expense Management – what key trends to look out for1. The role of TEM will change.

With IT becoming more and more service-driven with models such as Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS), and Platform-as-a-Service (PaaS), the role of TEM will change. Telecom expense management solutions have traditionally been used to manage telecom and mobility costs, but now, TEM solutions are increasingly adding the capability to manage cloud costs.

Upland Software understands that the digital universe is constantly expanding. This is why we created the Enterprise Digital Footprint (EDF)™. The EDF enables you to categorize and classify all of your IT and technology assets and services. Managing your technology and expenses associated with the EDF is an essential part of any IT strategy, and Upland Cimpl is here to help you do just that. Our solution will help you create and maintain an accurate and comprehensive inventory, which will in turn help you save time and money.

2. Take back control of your technology budget

Has your telecom budget gotten out of hand? Having the ability to manage all aspects of your technology budget is an important key trend. But how do you do this? By implementing a telecom expense management solution, you will be able to track all of your IT devices and assets in one multi-tenant platform, helping you take control over your technology budget.

With Upland’s Cimpl solution for telecom expense management, goes beyond budgets and expenses. Upland Cimpl also gives you the power to manage  your Enterprise Digital Footprint. You will have access to capabilities such as detailed technology usage and cost reporting, workflows and approvals for procurement, contract management, discrepancy tracking ,  statements and report scheduling, and a configurable reporting engine.

3. Automation drives TEM forward

Automation is an important element for the future of telecom expense management. Automation will enable you to make your TEM processes not only faster, butmore scalable. According to Amalgam Insights, automation “needs to happen to allow TEM analysts to become more strategic and helpful.” As automation technology becomes more advanced, telecom expense management solutions can improve their ability to improve efficiency and better manage your IT spend.

Here at Upland Software, our focus is on finding operational efficiencies for your organization through workflow automation that reduce costs for everyone, along with our Managed Services. We want to help you save time by automating some of your processes, and maximize your operational efficiencies, so you can focus on your end goals.

For more information on key trends in the telecom expense management industry, contact us! We love to hear from you. Or for more information about the telecom industry, read our blog.


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