Casa Mas automates delivery processes to improve customer service
Casa Mas automates delivery processes to improve customer service
This food producer and distributor used the Capture OnTheGo solution to streamline the overall delivery process and provide an optimal experience for customers and employees.
Casa Mas needed a solution to enhance the reliability and processing of delivery notes while improving customer and employee experiences.
The business implemented OL Connect and Capture OnTheGo to streamline delivery processes and transition to an efficient digital data capture solution. As a result, delivery operations have significantly improved, and customer satisfaction has reached new heights.
Customer success highlights
- Removed paper for transactions and delivery processes to speed up completion and improve accuracy.
- Increased employee and customer satisfaction by monitoring delivery activities in real-time and sending exception alerts to address customer issues quickly.
- Simplified document search and retrieval with a solution that seamlessly integrated with their document management system.
- Improved communication between field and office workers with easy and reliable information exchange.
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