Success Story

Window manufacturer provides superior customer service

This US-based manufacturing firm used OL Connect to enhance operations, gain order status visibility, and improve customer service response times.

The manufacturing firm effortlessly implemented OL Connect with its current system to simplify workflows, gain order status visibility, and expedite customer dispute resolution response times. OL Connect equipped the business with process automation and digital tools, which helped eliminate manual intervention, human error, and paper-based procedures for managing and tracking orders.

Customer success highlights

  • Removed most of the paper from the manufacturing process to enhance operations.
  • Eliminated inaccuracies associated with order paperwork getting misplaced or lost.
  • Increased productivity, expedited order fulfillment, and shortened the order-to-cash cycle with the capability of real-time order status visibility.
  • Accelerated dispute resolution response times and improved customer service.

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