Activating the Voice of Your Customer Through Customer Success
The first-hand experiences and stories shared by a successful customer are more powerful than ever before. Unfortunately, so are the negative ones.
Customer health status can change on a dime. When it does, you want to ensure an unhappy customer isn’t offered up as a reference on that deal that’s at the tipping point of closing tomorrow. Conversely, when a stellar advocate is impacting the business and helping drive revenue, it should boost their customer success health status. The RO Innovation-Gainsight integration links customer success and customer advocacy efforts in key ways to drive value. Download the infographic to see how it works.