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SPI Professional Services Maturity Benchmark Report
The 2019 PS Maturity Benchmark Report shares the best practices of industry leaders on how to drive a successful customer-centric professional services business. It’s no surprise that happy customers are repeat customers, and in the world of services, this is essential to a strong and thriving business.
Some of the findings of the report include:
- Companies who incorporated Proposal Automation with their CRM and PSA, experienced 6% greater profitability
- Those that integrated a Knowledge Management program within their PSA, achieved 85% greater employee productivity
- Companies able to capture customer sentiment – on a per project basis – were able to increase customer satisfaction by as much as 15%
Hear the full findings of the report in the webinar on-demand, featuring Dave Hofferberth, Managing Director, Services Performance Insight.
About the PS Maturity Benchmark Report
Developed in 2007 by SPI Research, this benchmark report is used by over 25000 service and project-oriented organizations in order to evaluate their current operations, learn about the latest trends and discover best practices. The results of this report will help you to discover how your organization stacks up against industry metrics, obtain the industry data needed to support your strategy, how to objectively quantify your organization’s strengths and weaknesses to create an actionable business plan, where you should invest to yield the highest impact and much more.