Global 100 Financial Firm

This large, global 100 financial firm wanted a comprehensive solution for automating its financial firm fax, scan, and document distribution processes for its 30,000 worldwide employees. The firm wanted to reduce costs, consolidate resources, eliminate outdated infrastructure, and ensure data security to meet corporate and government regulatory obligations that require all forms of communication and document transmissions to be secure, traceable, and readily accessible for auditing purposes.

Customer success highlights

• Streamlined and standardized processes for document capture, processing, distribution, and archival of all documents.
• Ensured audit-readiness by digitizing processes to provide access to a full audit trail of communications and ensure compliance with regulatory standards.
• Replaced traditional fax machines, reducing redundancy and costs while eliminating outdated telco circuits which cost up to $20 per month per circuit.

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The challenge

In order to meet government regulations, the firm needed to significantly enhance its financial firm fax infrastructure, consisting of unsecured, outdated stand-alone fax machines that could not support document capture. Although the firm had already invested in thousands of multifunction peripherals (MFPs) for copying and scanning, it hadn’t leveraged these investments to incorporate faxing capabilities.

How they did it

AccuRoute integrated with the firm’s fleet of network-connected MFPs, which were specifically chosen to work in conjunction with the platform to provide a streamlined user experience including one-button scanning when sending a financial firm fax. These MFPs replaced the traditional fax machines, reducing redundancy and costs while eliminating outdated telco circuits.

With the adoption of AccuRoute, the firm increased productivity and benefited from the following secure fax communication enhancements:

• User authentication and validation to provide regulated employee accountability and corporate transparency
• User ID through personalized routing sheets and user-defined distribution lists
• Automatic formatting to text-searchable electronic copy
• Delivery confirmation
• Formatting for transmission and conversion to text-searchable PDF

The results

AccuRoute also increased user productivity by helping the firm to standardize processes through a consistent, enterprise-wide system with a common user experience. Training and daily use was simple and universal across the entire organization worldwide.

AccuRoute also increased productivity for compliance and record keeping, making it possible to automatically retain all records, rather than putting the responsibility on the user and business unit.

Finally, with AccuRoute, this financial firm fax communications are now more secure, auditable, and accessible than before, ensuring compliance with regulatory communication requirements.

“Within a year after implementing AccuRoute, we saved millions of dollars through the reduction of fax lines while addressing all of our corporate governance concerns. AccuRoute has created a standard platform for all future document processing requirements.”

IT Director
Global 100 Financial Firm

Ready to dive in? Read our blog to learn more about the benefits of online vs. traditional fax.

There’s more work to do.  See how AccuRoute integrates with leading MFPs to increase access to time-sensitive materials.

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