eBook

The New Abnormal: Customer Experience in a Socially-Distanced World

The present and future of customer engagement.

In a current climate filled with uncertainty, the one thing we know for sure is that we are living in a world far from the norm.

A year of social distancing and self-isolating has resulted in a learning curve on a global scale. Shopper habits have changed, priorities have shifted, and brands have been forced to pivot to meet customer expectations. Some of these trends may be temporary, while others will forever impact how brands and customers interact.

To continue delivering outstanding experiences, brands must adapt to this new not-quite-normal, quickly. That’s why we’ve compiled this guide to the changing world of customer experience.

Download “The New Abnormal: Customer Experience in a Socially-Distanced World,” to learn:

  • How the pandemic has affected customer experience
  • What tactics leading brands use to maintain communication with customers
  • Ways that businesses have adapted and innovated during this time
  • What the future might look like for customer experience (CX)

Download

All fields are required

More resources

eBook
Creating Effective Customer Journeys with Email: A Step-by-Step Guide

Welcome to the future of customer journey automation, brought to you by Adestra.

Read more

eBook
OL Connect Desktop

Améliorez vos services d'impression et fidélisez vos clients avec des communications sur mesure et adaptées.

Read more

eBook
OL Connect Desktop

Erfahren Sie mehr darüber, wie mit OL Connect Desktop Ihre Druckdienste verbesserte werden können und Sie Ihre Kunden mit maßgeschneiderter und relevanter Kommunikation überzeugen können.

Read more