Success Story

HomeServe Leverages Customer Engagement Software to Improve Customer Experience and Satisfaction

HomeServe improved its business processes and provided a better customer experience by leveraging customer insights, improving language taxonomy, and business support.

HomeServe was looking to improve business processes and provide a better customer experience through increased usage of Upland Rant & Rave customer engagement software, with measurement through three main objectives:

  1. Leveraging customer insight alongside Speech Analytics, Complaints, and Operational data to identify opportunities to improve business processes and customer experience.
  2. Improving the quality and accuracy of the language and taxonomy within the Rant & Rave dashboard by aligning with other VoC/Business tools.
  3. Increasing engagement and visibility of Rant & Rave throughout the business to support and inform strategic decision-making.


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