Customer engagement software that turns insight into action
Capture customer and employee feedback in the moment to drive positive change throughout your organization.
Capture, analyze, and act on feedback in real time.
Listen to your customers, intelligently.
Uncover valuable insights by collecting feedback across the customer journey.
- Gather feedback across email, SMS, app, chat, web, and more.
- View trends and correlations to make informed decisions.
Harness emotion to predict customer behavior.
Understand the emotion within each piece of feedback using a sentiment engine that turns verbatim into insights.
- Extract suggestions, opinions, and calls to action.
- Get multiple insights within one piece of feedback.
Turn feedback into clear insights.
See what customers are saying with data analysis, visualizations, and taxonomies tailored to your organization.
Recover customers with swift action.
Respond to customer feedback and close the loop efficiently with real-time alerts.
Ensure great experiences for customers and employees.
Collect, analyze, and act on internal feedback to create champion employees that thrive on keeping customers happy.
Upland Rant & Rave has transformed our approach to customer feedback by giving us actionable insight across the business that positively impacts not only our customers, but our clients and colleagues. With real-time insight we’re able to put the customer at the heart of our business, while engaging our employees and delivering on our objectives.
Customer Insights Manager, Lowell
The CX Daredevil’s Ultimate Guide to Customer Engagement
Challenge the CX status quo. Learn how to put the customer at the heart of your organization with expert advice from industry leaders.
Add the “wow factor” to your customer experiences
Our customer engagement software manages millions of customer interactions for leading brands across several industries.
Hear from customers in-store and online with real-time feedback.
- Create a seamless delivery process with proactive communications.
- Reduce cart abandonment and hear the voice of the ‘silent shopper’ with listening posts.
Reduce operational cost with a digital-first approach.
- Easily capture multi-channel feedback from any point in the customer journey
- Prevent churn and make service improvements with real-time feedback.
Reduce call center volume and create a culture of customer care.
- Keep tenants in the loop with two-way conversation on their preferred channel.
- Address tenant needs faster while reducing the volume and complexity of complaints.
Address enquiries in real-time by tapping into customer emotion.
- Reduce inbound calls and keep customers informed with proactive communications.
- Resolve issues quickly and reduce customer frustration with real-time feedback.
Travel & Hospitality
Let customers focus on the journey while you take care of the details.
- Give your customers a direct line of communication to provide reviews.
- Make the booking process seamless with proactive communications.
Move from Insight to Action
Transform your customer engagement, capture feedback with ease, and deliver outstanding experiences.
- Feedback across email, SMS, web, app, phone, or chat
- Always-on listening posts capture feedback at any time
- Natural language processing surfaces emotion behind feedback
- Bespoke taxonomies deliver the most impactful insights for your business
- Personalized, unified dashboard houses your insights in one place
- Visualizations show average score, feedback volumes, individual feedback, and more · SWOT analysis, key business drivers, correlations, and trend
- Automated alerts ensure the right agents follow up on each case
- Communicate changes and reward clients who give feedback
- Gamified agent experience
- Insights into strengths and areas of improvement
- Real-time views of customer feedback for immediate follow-up
Voice of the Employee
- Triggered feedback at key points, such as annual deep dives
- Correlate employee engagement with customer satisfaction
Elevate your customer experience.
Pair Upland Rant & Rave with other products to engage your customers across every marketing touch point.
Resources to drive impact
CX Rebels Guide to Measuring Customer Experience
Understanding the most important metrics across your customer journey