Companies around the world use the Rant & Rave customer engagement platform to deliver outstanding customer and employee experiences
Move From Insight to Action
Rant & Rave users capture 35,000 customer insights every single day. With powerful data-visualization and analytics capabilities, it’s simple to surface the insights that matter most, enabling evidence-based change to be made in the moment and beyond.
Let Your Customer Be the Coach
Employees can make or break the customer experience. That’s why Rant & Rave’s Frontline Engagement module showcases real-time feedback in a fun and gamified way, empowering employees, and allowing the customer to become the coach.
Create a Community of Raving Fans
With triggered feedback requests and always-on listening posts, Rant & Rave customers achieve industry-leading response rates averaging 30%, allowing them to rescue Ranters and turn Ravers into lifelong fans.
Join the Raveolution
Rant & Rave transforms the way companies communicate with and capture the voice of the customer and employee, by keeping things simple and embracing emotion. The solution lets you reach out proactively to customers and employees, hear them in real time, understand them intelligently, digest the data easily, and act on insight authentically. It really can be as simple (and effective) as that.Learn More
“Through using the Rant & Rave Platform, we’ve been able to capture the voice of the customer and drive positive change through our organization. From surfacing customer issues in real time to managing the customer journey, our partnership has enabled us to put customer feedback at the heart of our decision-making.”
– Laura Chalmers | Head of Customer Experience | NCS
“Upland Rant & Rave enables us to connect with our customers, turning their real-time feedback into actionable insight. Not only have we seen brilliant engagement from our employees, but we’re also able to close the loop with our customers. The Platform has already brought tremendous value to our business in the UK and we’re looking forward to seeing that roll out globally.”
– John Patterson | Vice President of Customer Experience | Sage
“From the frontline to the boardroom, we’ve seen brilliant engagement with the Rant & Rave Platform. The feedback we capture is invaluable in helping us to ensure we put the customer at the heart of everything we do”
– Greg Reed | Chief Executive Officer, HomeServe Membership | HomeServe
“’Using Upland Rant & Rave means that our customers can tell us how they feel about their journey in the moment, allowing us to react more quickly to drive improvements. The ‘at a glance’ dashboard also means we can easily share customer feedback – and the actions we’re taking – with our frontline teams, driving greater ownership of customer experience at all levels of our business.”
– Melanie Rees | Director of Customer Experience | First Group Bus
“Upland Rant & Rave is ingrained within our organization and allows our customers to tell us exactly how they feel about us each and every day. The Platform drives employee engagement too, especially as everyone has customer feedback proudly displayed on their board.”
– Rona Rommel | Head of Customer Services | United Utilities
Rant & Rave ResourcesView all »
Empowering your Frontline Heroes: Why Great CX Starts with Employee Engagement
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The CX Daredevil’s Ultimate Guide to Customer Engagement
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Agent Behaviors That Make or Break CX
If we can't pinpoint exactly what makes an experience great then we're...
How Mature Is Your VoC Program?
Building true CX success is achievable. Learn how we can help.
The Big Book Of Ravers
In The Big Book Of Ravers we've collated 16 CX stories from...
6 Ways to Shake Up Experiences in 2019
Our latest eBook identifies the 6 key areas that CX professionals need...