The value of CRM-phone integration
The value of CRM-phone integration
Computer telephony integration, or CTI, is a technology that connects phones to computers and allows them to interact.
By linking the call with information about the caller that’s already in the CRM database, CTI enables customer service agents to provide better service. CTI improves the customer experience and boosts contact center productivity.
InGenius CTI integrates leading CRMs (Microsoft Dynamics 365, Salesforce, and ServiceNow) with leading telephony systems.
View the infographic to see how many seconds you’ll save through screen pop, automated call logging, and more.
More resources
More resources
5 Ways to Empower Agent Wellbeing
5 Ways to Empower Agent Wellbeing
Discover five actionable strategies to tackle common contact center challenges like frustrated customers and disconnected systems. Enhance your agents' wellbeing and boost customer experience with these proven approaches.
How CTI Supercharges Your AI Investment
How CTI Supercharges Your AI Investment
Maximize contact center efficiency with a CTI technology that enables AI capabilities.
Cloud fax provides connections to faster patient care
Cloud fax provides connections to faster patient care
TxMultilisting is a US nonprofit that is saving lives by making the organ transplant waiting list system more accessible to patients.