Video
InGenius and Microsoft Dynamics Omnichannel for Customer Service
InGenius enables Microsoft Dynamics users to increase productivity while creating world-class customer experiences. The...
Video
Knowledge Powered CTI with InGenius and RightAnswers
Combine knowledge management with phone and CRM integration, by putting phone controls and...
Webinar
Customer Experience is Everything – Why Having a Solid Plan to Resolve Customer’s Needs Can Increase NPS
Thursday July 23 at 1pm ET
Join us for an educational webinar...
Webinar
Customer Talks Webinar Series: Episode 1
Thursday July 23 at 10am ET
Fiserv's Knowledge Transformation
Blog
How to Effectively Manage Customer Service
Good customer service can be attained by following a set of simple...
Blog
The Intersection of Customer Experience and User Experience
While the overall aim of both CX and UX is to ensure...
Blog
How Good Contact Center Tools Help Sales and Service Teams Win Together
Sales and service teams both play an important part in a company,...
Blog
Healthcare & CTI: Improving Productivity, Performance, and Patient Care
Patient care in the healthcare industry is of the utmost importance. A...
Blog
Uncovering Customer Success: The Modern Way to Grow Your Business
Customers nowadays have more power than ever. For this reason, businesses are...