Blog
How to Effectively Manage Customer Service
Good customer service can be attained by following a set of simple...
Blog
The Intersection of Customer Experience and User Experience
While the overall aim of both CX and UX is to ensure...
Blog
How Good Contact Center Tools Help Sales and Service Teams Win Together
Sales and service teams both play an important part in a company,...
Blog
Healthcare & CTI: Improving Productivity, Performance, and Patient Care
Patient care in the healthcare industry is of the utmost importance. A...
Blog
Uncovering Customer Success: The Modern Way to Grow Your Business
Customers nowadays have more power than ever. For this reason, businesses are...
Blog
Upland InGenius: Happy to be part of something bigger
As part of the Upland Software family, InGenius has the opportunity to...
Blog
Best Practices for Working from Home with InGenius
Working from home has likely started to become a routine as you...
Blog
Six ways to improve agent experience in the contact center
Improving agent experience creates happy agents who are content in their roles,...
News
Empowering the Remote Call Center During Times of Crisis
We'll discuss challenges facing dispersed call center teams and the resources needed...