Blog
Nov 9, 20203 Ways CTI Positively Impacts the Employee Experience
Did you know that engaged and satisfied call-center employees are 4x more...
Blog
Oct 28, 20203 Benefits of Cloud-Based Contact Center Technology
Why are so many contact centers switching to the cloud? Explore some...
Video
InGenius and Microsoft Dynamics Omnichannel for Customer Service
InGenius enables Microsoft Dynamics users to increase productivity while creating world-class customer experiences. The...
Video
Knowledge Powered CTI with InGenius and RightAnswers
Combine knowledge management with phone and CRM integration, by putting phone controls and...
Blog
The Future of Customer Service is Human-Centric
As smart as AI may be, there is still one card left...
Webinar
Customer Experience is Everything – Why Having a Solid Plan to Resolve Customer’s Needs Can Increase NPS
Thursday July 23 at 1pm ET
Join us for an educational webinar...
Webinar
Customer Talks Webinar Series: Episode 1
Thursday July 23 at 10am ET
Fiserv's Knowledge Transformation
Blog
How to Effectively Manage Customer Service
Good customer service can be attained by following a set of simple...
Blog
The Intersection of Customer Experience and User Experience
While the overall aim of both CX and UX is to ensure...