ServiceNow Computer Telephony Integration (CTI)

Bring your Avaya, Cisco, or Genesys phone system into ServiceNow for more productive call center, sales, and ITSM teams

Request a demo

servicenow benefit 1
Ignite Productivity

Without compromising on quality

Bring call handling controls and features like click-to-dial, screen pop, and screen transfer into ServiceNow using InGenius to boost the productivity of your service, sales, and ITSM teams.

Monitor Performance

Unlock new business insights

Get pre-built, customizable dashboards for ServiceNow to report on call data like average handle time (AHT), average speed to answer (ASA), calls per agent, service levels, active waiting times, and more.

servicenow benefit 2
servicenow benefit 3

Works Within Your Unique ServiceNow Environment

As a ServiceNow Bronze Technology Partner, InGenius is committed to continuous innovation with ServiceNow and works closely with the ServiceNow roadmap.

  • Customer Service Management (CSM) with Agent Workspace
  • HR Service Delivery
  • IT Service Management (ITSM)
  • Versions New York and Madrid
servicenow left icon

Use advanced configuration capabilities with your existing call queues, routing, IVR and workflows to easily fulfill unique and complex requirements.

servicenow center icon

Single sign on (SSO). No OEM technology and no desktop install. High availability and data redundancy. All data stays behind your firewalls.

servicenow right icon

Omnichannel support. Associate contacts, accounts, and other objects with an Interaction number. Automatic Interaction screen pops.

Get Started Today

Find our highly rated application on the ServiceNow Store®

Take me there

The ability to configure their product via the systems administration interface as well as the ability to customize CTI-driven workflows into ServiceNow is top notch. I highly recommend this product to others.

Dan Blacker
Principal, Booz Allen Hamilton

Resources to drive impact

The Value of CRM Phone Integration

Integrating phone systems into a CRM in the contact center is an easy way to save time and improve the customer experience.

Read more

White Paper
A Better Agent Experience Equals a Better Customer Experience

Ensuring that every customer is satisfied with the service they receive should be the number one priority for every contact center.

Read more

White Paper
Discovering CTI – An Inside Look at Computer Telephony Integration

By offering a set of cutting-edge, efficiency-boosting applications, CTI can rapidly improve agent performance

Read more

Ready to get things done?

Let’s get to work