InGenius

ServiceNow Computer Telephony Integration (CTI)

Bring your Avaya, Cisco, or Genesys phone system into ServiceNow for more productive call center, sales, and ITSM teams

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Ignite Productivity

Without compromising on quality

Bring call handling controls and features like click-to-dial, screen pop, and screen transfer into ServiceNow using InGenius to boost the productivity of your service, sales, and ITSM teams.

Monitor Performance

Unlock new business insights

Get pre-built, customizable dashboards for ServiceNow to report on call data like average handle time (AHT), average speed to answer (ASA), calls per agent, service levels, active waiting times, and more.

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Works Within Your Unique ServiceNow Environment

As a ServiceNow Bronze Technology Partner, InGenius is committed to continuous innovation with ServiceNow and works closely with the ServiceNow roadmap.

  • Customer Service Management (CSM) with Agent Workspace
  • HR Service Delivery
  • IT Service Management (ITSM)
  • Versions New York and Madrid
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FLEXIBILITY

Use advanced configuration capabilities with your existing call queues, routing, IVR and workflows to easily fulfill unique and complex requirements.

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SECURITY

Single sign on (SSO). No OEM technology and no desktop install. High availability and data redundancy. All data stays behind your firewalls.

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PRODUCTIVITY

Omnichannel support. Associate contacts, accounts, and other objects with an Interaction number. Automatic Interaction screen pops.

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Find our highly rated application on the ServiceNow Store®

Take me there

The ability to configure their product via the systems administration interface as well as the ability to customize CTI-driven workflows into ServiceNow is top notch. I highly recommend this product to others.

Dan Blacker
Principal, Booz Allen Hamilton

Resources to drive impact

eBook
The Value of CRM Phone Integration

Integrating phone systems into a CRM in the contact center is an easy way to save time and improve the customer experience.

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White Paper
A Better Agent Experience Equals a Better Customer Experience

Ensuring that every customer is satisfied with the service they receive should be the number one priority for every contact center.

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White Paper
Discovering CTI – An Inside Look at Computer Telephony Integration

By offering a set of cutting-edge, efficiency-boosting applications, CTI can rapidly improve agent performance

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Ready to get things done?

Let’s get to work