Salesforce CTI for AI-Driven Customer and Agent Experience
Salesforce CTI for AI-Driven Customer and Agent Experience
InGenius enables organizations to connect their existing telephony systems into Salesforce Voice, delivering a unified, AI-driven agent experience without replacing current infrastructure.
Bring your Avaya, Cisco, or Genesys phone system into Salesforce to improve productivity, enhance customer interactions, and unlock new insights across every conversation.
Harness the Power of Salesforce Voice
Harness the Power of Salesforce Voice
InGenius helps organizations connect their existing telephony platforms into Salesforce Voice, whether you are new to CTI or are transitioning from traditional CTI to a modern, AI-powered experience.
With InGenius, you can preserve your current telephony investments while unlocking the benefits of Salesforce Voice, including a unified agent workspace, real-time insights, and enhanced automation.
Open CTI End of Life: Plan Your Path Forward
Open CTI is retiring soon. InGenius helps you transition to Salesforce Voice without disrupting your contact center or replacing your existing telephony.
Modernize your agent experience with a unified, AI-driven Salesforce Voice environment while preserving your current investments. For more information, see our InGenius for Salesforce Voice listing on the AppExchange.
Drive Agent Efficiency Without Compromising on Quality
Drive Agent Efficiency Without Compromising on Quality
Drive efficiency with features like click-to-dial, screen pop, and automated call logging. Compatible with the latest Salesforce innovations including Salesforce Omni-Channel and Service Cloud Voice.
Unlock New Business Insights
Unlock New Business Insights
Get customizable Salesforce reports like average handle time (AHT), average speed to answer (ASA), calls per agent, service levels, and active waiting times to make more informed business decisions.
Real-Time Transcription and AI Insights
Real-Time Transcription and AI Insights
Unlock real-time transcription and AI-driven insights directly within Salesforce. InGenius helps surface relevant knowledge during live interactions, enabling agents to respond faster, improve accuracy, and deliver more consistent outcomes.
Empower your teams with better visibility into every conversation while driving smarter, data-informed decision-making across your contact center.
Complements Your Unique Salesforce Environment
Complements Your Unique Salesforce Environment
InGenius supports organizations evolving from traditional CTI deployments to Salesforce Voice while maintaining flexibility across complex environments.
A Salesforce partner since 2012, InGenius builds on the Salesforce Open CTI and is aligned with the latest developments in the Salesforce product roadmap.
- Salesforce Classic and Lightning Experience
- Agentforce Sales, Agentforce Service, Financial Services Cloud, Health Cloud, Consumer Goods Cloud, and Government Cloud
- Salesforce Platform, Visualforce, and Sales Engagement
- Salesforce Omni-Channel
- Salesforce Voice – BYOT with InGenius
FLEXIBILITY
InGenius CTI supports unique and complex workflows and integrates with custom Salesforce objects. Customizable UI, speed dials, and call log templates give you the utmost flexibility.
SECURITY
No OEM technology or desktop install plus single sign-on (SSO) via Salesforce give you the peace of mind that your system is secure and keeps sensitive data safe. High availability and data redundancy for when you need it.
PRODUCTIVITY
Reach new levels of productivity by incorporating voice into your Omni-Channel environment. Get Salesforce screen pops and screen transfers and one-click case, incident, and opportunity creation.
Get Started Today
Find our 5-star user-rated application on the Salesforce AppExchange®
Reliable products.
Real results.
Reliable products.
Real results.
InGenius
United Wholesale Mortgage Ignites Agent Productivity and Increases NPS with InGenius
United Wholesale Mortgage Ignites Agent Productivity and Increases NPS with InGenius
InGenius and Salesforce Omni-Channel Help Increase Cases Handled by 50%
InGenius
Southern Glazer’s Wine & Spirits Wins at Customer Advocacy and Inside Sales
Southern Glazer’s Wine & Spirits Wins at Customer Advocacy and Inside Sales
Southern Glazer’s Wine & Spirits needed computer telephony integration (CTI), but wanted a solution that could span multiple teams and complex infrastructure, which consisted of different CRM versions, phone systems, and telephony switches.
InGenius
SPI Health and Safety Streamlines Its Customer Service With the InGenius Connection
SPI Health and Safety Streamlines Its Customer Service With the InGenius Connection
They used the InGenius CTI integration between Cisco UCCX and Salesforce to provide a more personalized and efficient support experience to its customers.
Dell Technologies Digital and Technology Partner Services Award for Best Creative Thinking Partner
Resources to drive impact
Resources to drive impact
Ready to get things done?
Ready to get things done?
InGenius integrates Salesforce with leading telephony platforms including Cisco, Avaya, and Genesys, supporting modern Salesforce Voice environments.