Salesforce CTI for Service, Sales, and Helpdesk Teams
Bring your Asterisk, Avaya, Cisco, Genesys, Mitel, or Twilio phone system into Salesforce for enhanced productivity and a better customer experience.
Drive Agent Efficiency Without Compromising on Quality
Drive efficiency with features like click-to-dial, screen pop, and automated call logging. Compatible with the latest Salesforce innovations including Salesforce Lightning and Salesforce Omni-Channel.
Unlock New Business Insights
Get customizable Salesforce reports like average handle time (AHT), average speed to answer (ASA), calls per agent, service levels, and active waiting times to make more informed business decisions.
Complements Your Unique Salesforce Environment
A Salesforce partner since 2012, InGenius builds on the Salesforce Open CTI and is aligned with the latest developments in the Salesforce product roadmap.
- Salesforce Classic and Lightning modes
- Sales Cloud, Service Cloud, and Financial Services Cloud
- Force.com, Visualforce, High Velocity Sales, BMC Remedy, and Singletrack
- Salesforce Omni-Channel
InGenius CTI supports unique and complex workflows and integrates with custom Salesforce objects. Customizable UI, speed dials, and call log templates give you the utmost flexibility.
No OEM technology or desktop install plus single sign-on (SSO) via Salesforce give you the peace of mind that your system is secure and keeps sensitive data safe. High availability and data redundancy for when you need it.
Reach new levels of productivity by incorporating voice into your Omni-Channel environment. Get Salesforce screen pops and screen transfers and one-click case, incident, and opportunity creation.
Southern Glazer’s Wine & Spirits Wins at Customer Advocacy and Inside Sales
Southern Glazer’s Wine & Spirits needed computer telephony integration (CTI), but wanted a solution that could span multiple teams and complex infrastructure, which consisted of different CRM versions, phone systems, and telephony switches.
Medgate Global Telemedicine Center Improves Productivity & Call Reporting
Medgate International uses InGenius in their Abu Dhabi Telemedicine Center (ADTC) to link all calls to patient and case records. This has reduced the time physicians spend on logging call information and has improved productivity overall.
Resources to drive impact
7 Reasons why Contact Centers Should Invest in Omni-Channel Solutions
Omni-channel solutions are designed to unify multiple points of interaction within a common queue, and deliver seamless, convenient conversations at any time.
A Better Agent Experience Equals a Better Customer Experience
Ensuring that every customer is satisfied with the service they receive should be the number one priority for every contact center.