Salesforce CTI for Service, Sales, and Helpdesk Teams

Bring your Asterisk, Avaya, Cisco, Genesys, Mitel, or Twilio phone system into Salesforce for enhanced productivity and a better customer experience.

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Harness the Power of Salesforce Service Cloud Voice Today

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Ignite Productivity

Drive Agent Efficiency Without Compromising on Quality

Drive efficiency with features like click-to-dial, screen pop, and automated call logging. Compatible with the latest Salesforce innovations including Salesforce Omni-Channel and Service Cloud Voice.

Monitor Performance

Unlock New Business Insights

Get customizable Salesforce reports like average handle time (AHT), average speed to answer (ASA), calls per agent, service levels, and active waiting times to make more informed business decisions.

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Complements Your Unique Salesforce Environment

A Salesforce partner since 2012, InGenius builds on the Salesforce Open CTI and is aligned with the latest developments in the Salesforce product roadmap.

  • Salesforce Classic and Lightning modes
  • Sales Cloud, Service Cloud, Financial Services Cloud, and Health Cloud
  • Force.com, Visualforce, High Velocity Sales, BMC Remedy, and Singletrack
  • Salesforce Omni-Channel
  • Service Cloud Voice – BYOT with InGenius
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FLEXIBILITY

InGenius CTI supports unique and complex workflows and integrates with custom Salesforce objects. Customizable UI, speed dials, and call log templates give you the utmost flexibility.

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SECURITY

No OEM technology or desktop install plus single sign-on (SSO) via Salesforce give you the peace of mind that your system is secure and keeps sensitive data safe. High availability and data redundancy for when you need it.

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PRODUCTIVITY

Reach new levels of productivity by incorporating voice into your Omni-Channel environment. Get Salesforce screen pops and screen transfers and one-click case, incident, and opportunity creation.

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Find our 5-star user-rated application on the Salesforce AppExchange®

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Reliable products.
Real results.

InGenius

United Wholesales Mortgage Ignites Agent Productivity and Increases NPS with InGenius

InGenius and Salesforce Omni-Channel Help Increase Cases Handled by 50%

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23% NPS Improvement

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InGenius

Southern Glazer’s Wine & Spirits Wins at Customer Advocacy and Inside Sales

Southern Glazer’s Wine & Spirits needed computer telephony integration (CTI), but wanted a solution that could span multiple teams and complex infrastructure, which consisted of different CRM versions, phone systems, and telephony switches.

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InGenius

Medgate Global Telemedicine Center Improves Productivity & Call Reporting

Learn how Medgate is using InGenius in the Abu Dhabi Telemedicine Center (ADTC) to connect doctors with patients, remotely.

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Dell Technologies Digital and Technology Partner Services Award for Best Creative Thinking Partner

Dell

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