Salesforce CTI for AI-Driven Customer and Agent Experience
Salesforce CTI for AI-Driven Customer and Agent Experience
We enable enterprises to modernize customer experiences with AI without disrupting existing systems. Bring your Asterisk, Avaya, Cisco, or Genesys phone system into Salesforce for enhanced productivity and a better customer experience.
Harness the Power of Salesforce Service Cloud Voice Today
Harness the Power of Salesforce Service Cloud Voice Today
As the exclusive bridge between Genesys Engage and Service Cloud Voice, we enable organizations to transition to the cloud at their own pace while preserving existing investments. InGenius is the only connection that empowers businesses to harness AI capabilities while protecting their current technology investments.
Drive Agent Efficiency Without Compromising on Quality
Drive Agent Efficiency Without Compromising on Quality
Drive efficiency with features like click-to-dial, screen pop, and automated call logging. Compatible with the latest Salesforce innovations including Salesforce Omni-Channel and Service Cloud Voice.
Unlock New Business Insights
Unlock New Business Insights
Get customizable Salesforce reports like average handle time (AHT), average speed to answer (ASA), calls per agent, service levels, and active waiting times to make more informed business decisions.
Complements Your Unique Salesforce Environment
Complements Your Unique Salesforce Environment
A Salesforce partner since 2012, InGenius builds on the Salesforce Open CTI and is aligned with the latest developments in the Salesforce product roadmap.
- Salesforce Classic and Lightning modes
- Sales Cloud, Service Cloud, Financial Services Cloud, Lightning Health Cloud, Consumer Goods, and Government Cloud
- Force.com, Visualforce, High Velocity Sales, BMC Remedy, and Singletrack
- Salesforce Omni-Channel
- Service Cloud Voice – BYOT with InGenius
FLEXIBILITY
InGenius CTI supports unique and complex workflows and integrates with custom Salesforce objects. Customizable UI, speed dials, and call log templates give you the utmost flexibility.
SECURITY
No OEM technology or desktop install plus single sign-on (SSO) via Salesforce give you the peace of mind that your system is secure and keeps sensitive data safe. High availability and data redundancy for when you need it.
PRODUCTIVITY
Reach new levels of productivity by incorporating voice into your Omni-Channel environment. Get Salesforce screen pops and screen transfers and one-click case, incident, and opportunity creation.
Get Started Today
Find our 5-star user-rated application on the Salesforce AppExchange®
Reliable products.
Real results.
Reliable products.
Real results.
InGenius
United Wholesale Mortgage Ignites Agent Productivity and Increases NPS with InGenius
United Wholesale Mortgage Ignites Agent Productivity and Increases NPS with InGenius
InGenius and Salesforce Omni-Channel Help Increase Cases Handled by 50%
InGenius
Southern Glazer’s Wine & Spirits Wins at Customer Advocacy and Inside Sales
Southern Glazer’s Wine & Spirits Wins at Customer Advocacy and Inside Sales
Southern Glazer’s Wine & Spirits needed computer telephony integration (CTI), but wanted a solution that could span multiple teams and complex infrastructure, which consisted of different CRM versions, phone systems, and telephony switches.
InGenius
SPI Health and Safety Streamlines Its Customer Service With the InGenius Connection
SPI Health and Safety Streamlines Its Customer Service With the InGenius Connection
They used the InGenius CTI integration between Cisco UCCX and Salesforce to provide a more personalized and efficient support experience to its customers.
Dell Technologies Digital and Technology Partner Services Award for Best Creative Thinking Partner
