InGenius connects your phone system to Salesforce for significant time savings
You can’t manage what you don’t measure. Average handle time, first call resolution, and Net Promoter Score are just some of the metrics effective contact centers require. You need advanced tools to help your agents and insights into your customers’ interactions to make intelligent operational decisions.
With the 5-star rated solution from InGenius:
- Automate call logs
- Reduce clicks for your agents
- Easily report on call data
- Enable fast agent adoption
InGenius has helped companies reduce call handling time by 1 minute per call, increase case handling capacity by 50%, and improve Net Promoter Score by 20%.
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See how InGenius works
LET INGENIUS HELP
Increase productivity for your phone agents
Your personalized demo will include a discovery discussion on your current environment, recommendations for features best suited to impact your productivity results immediately, workflow suggestions that can reduce clicks and optimize your agents’ performance, and an estimate of the results you can expect based on your call volume and goals.
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“InGenius empowers our management team by enabling dashboards for benchmarking performance against established data patterns. We now know what’s achievable, and what a highly productive day looks like.”
Warren Reed
Business Intelligence & CRM Manager at Ottawa Sports and Entertainment Group