InGenius brings remarkable productivity to your contact center agents in Salesforce
Today’s caller has high expectations. You need advanced tools to help your agents and insights into your customers’ interactions to make intelligent operational decisions for your contact center. Using the Salesforce adapter from InGenius with your Avaya phone system can give your business the edge it needs to improve customer satisfaction while reducing call handling time.
With the 5-star rated solution from InGenius:
- Automatically pop customer data to your agents’ screens
- Easily dial from any phone field directly in Salesforce
- Reduce clicks for your agents
- Automate call logging
- Visualize and analyze sets of call data with Salesforce dashboards
- Enable fast agent adoption
InGenius Connector Enterprise is compliance-tested by Avaya for:
- Avaya Aura Communications Manager
- Avaya IP Office
InGenius is also a Technology Partner in the Avaya DevConnect Program.
InGenius has helped companies reduce call handling time by 1 minute per call, increase case handling capacity by 50%, and improve Net Promoter Score by 20%.
Watch how InGenius works with Salesforce
LET INGENIUS HELP
Increase productivity for your phone agents
Your personalized demo will include a discovery discussion on your current environment, recommendations for features best suited to impact your productivity results immediately, workflow suggestions that can reduce clicks and optimize your agents’ performance, and an estimate of the results you can expect based on your call volume and goals.
Request your demo now
“We’ve been using InGenius CTI for over 2 years now and it’s been a great success. It’s far superior to other CTI products that we’ve used in the past in nearly every metric: cost, stability, support, ease of use, and scalability.”
Keith Tremblay
IT Development Manager, Tunstall