Today’s caller has high expectations. You need advanced tools to help your agents and insights into your customers’ interactions to make intelligent operational decisions for your contact center. Using the Salesforce adapter from InGenius with your Cisco phone system can give your business the edge it needs to improve customer satisfaction while reducing call handling time.

With the 5-star rated solution from InGenius:

• Automatically pop customer data to your agents’ screens
• Easily dial from any phone field directly in Salesforce
• Reduce clicks for your agents
• Automate call logging
• Visualize and analyze sets of call data with Salesforce dashboards
• Enable fast agent adoption

InGenius has helped companies using Salesforce reduce call handling time by 1 minute per call, increase case handling capacity by 50%, and improve Net Promoter Score by 20%.

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InGenius Connector Enterprise is certified for:

• Cisco Unified Contact Center Express (UCCX)
• Cisco Unified Contact Center Enterprise (UCCE)
• Cisco Unified Communications Manager (CallManager)
• Cisco Packaged Contact Center Enterprise (PCCE)

InGenius is also a Preferred Solution Partner within the Cisco Solution Partner Program.

LET INGENIUS HELP

Increase productivity for your phone agents

Your personalized demo will include a discovery discussion on your current environment, recommendations for features best suited to impact your productivity results immediately, workflow suggestions that can reduce clicks and optimize your agents’ performance, and an estimate of the results you can expect based on your call volume and goals.

Request your demo now