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Maximize contact center efficiency with innovative CTI technology
InGenius allows you to connect telephony systems to CRMs and easily adapts to unique contact center needs.
Know who’s calling and why with a seamless connection between your CRM and your business phone system.
We support Salesforce, ServiceNow, and Microsoft Dynamics 365 CRMs and can integrate with Genesys Engage, Genesys Cloud, Cisco UCCE, UCCX, PCCE or CM, Avaya Aura CM and Call Center Elite, and Asterisk.
With InGenius, you can bring call handling controls into your CRM and boost the productivity of your service and sales team with features like:
- Click-to-dial
- CRM screen pop-ups and call logging
- Blended agents and omnichannel support
- Real-time transcription (with Salesforce Service Cloud Voice)
Our customers see an average of 50% uplift in agent call handling when streamlining their contact center operations with InGenius. Fill out the form to schedule a quick chat to learn more.
