Rehumanize your contact center by treating voice as a digital channel
Benefits of Salesforce Service Cloud Voice and telephony integration
While consumers continue to contact customer service at pandemic-level rates, only 36% of contact center agents feel equipped to handle the surge in support requests.
That’s a big problem for your contact center — and your brand’s reputation.
In this eBook, you’ll learn how Salesforce Service Cloud Voice can help your agents effectively navigate the increasing volume and complexity of customer interactions — while still preserving the human touch.
Gain insights into:
- How customer interactions are evolving — and the growing importance of the human factor
- Why digitizing the voice channel using Salesforce Service Cloud Voice is key to agent productivity
- Strategies for using InGenius to integrate Service Cloud Voice with your on-premise or cloud telephony system
Download the eBook now and start transforming your contact center into a hub of human connection.
Get the eBook
All fields are required
More resources
An Easy Guide to Migrating Your ESP Platform
Finding the right vendor from a long list of Email Service Providers (ESP) can feel overwhelming. If your relationship with your existing ESP is ‘complicated’ you might be on the lookout for a platform that can better serve the needs of the business – whether that be better integrations, increased personalization or just a better overall level of service.
OL Connect for Manufacturing
Explore how OL Connect offers manufacturing companies powerful document composition and automation capabilities to optimize operations and boost productivity.
Using SMS for Nonprofit Fundraising
Your step-by-step guide for effective SMS fundraising