InGenius® will be demonstrating next generation computer telephony integration (CTI) in the exposition hall of Call Center Week on June 28-29 in Las Vegas. Call Center Week is a gathering of 2,000 customer care and customer experience professionals organized by IQPC, that provides inspiration, education and networking to the customer care industry. At booth 219, InGenius will showcase how contact centers can connect their existing phone system to leading CRMs, while gaining a new tool set for greater agent productivity.
“InGenius has the rare advantage of providing a product with robust features out-of-the-box , that also quickly adapts to the individual requirements of contact centers,” said Kari Simpson, Vice President of Product Management and Marketing for InGenius. “InGenius provides a proven path to quickly increase the ROI of existing telephony and CRM systems.”
The InGenius team would be happy to speak with customer service professionals who want to learn more about how InGenius Connector Enterprise increases contact center productivity and customer satisfaction. Features like screen pop, CRM screen transfer and automated call logging improve metrics for service level, first call resolution and call handling time, which translates to happier customers.
Visitors to booth 219 can request a demo of InGenius Connector Enterprise in Microsoft Dynamics 365, Salesforce or ServiceNow CSM. Online demonstrations are available outside of Call Center Week, and can be requested at ingenius.com/book-a-demo.