San Francisco, Dreamforce 2016, Booths 238 & 2309 – October 4, 2016 – InGenius®, a computer telephony integration (CTI) company and Salesforce Gold ISV partner, today announced that InGenius Connector Enterprise, available on the Salesforce AppExchange, now supports Salesforce Lightning and Service Cloud Omni-Channel Presence & Routing. Support for Salesforce Lightning enables sales and service organizations to achieve improved voice-based customer interactions, while leveraging a powerful new user experience from Salesforce.
InGenius Connector Enterprise puts contact center agent and phone controls directly inside Salesforce, so agents can handle calls with maximum efficiency. Features like click-to-dial, screen pop, automated call logging and screen transfer allow agents to be more productive and offer an enhanced experience for the customer.
“InGenius is delighted to continue developing its solution on the Salesforce platform to bring further telephony innovations to our customers,” said Dale Gantous, CEO of InGenius. “With Lightning, Salesforce is providing CTI users with a drag and drop experience for components, easy set-up, and a powerful user interface. We at InGenius pride ourselves on delivering a great user interface, and the integration of Open CTI with Lightning’s modern and intuitive design makes for an incredible end product.”
Peter Hillier, CTO of InGenius, added, “The addition of omni-channel support opens up new opportunities for contact centers to stay competitive in the digital era, where more and more, multi-channel communications are becoming imperative to customer satisfaction.”
For more information about the InGenius solution for Salesforce, please visit www.ingenius.com/integrations/salesforce/. Visitors to Dreamforce can see live demonstrations of InGenius Connector Enterprise for Salesforce Lightning and Salesforce Omni-Channel at booths 238 and 2039.
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InGenius is a computer telephony integration (CTI) innovator that enables sales and services organizations to deliver voice-based customer experiences by integrating existing phone systems into leading CRMs. We help contact centers increase agent productivity and provide a 360-degree view of customer call interactions for intelligent analysis and decision-making. Visit InGenius.com for more information.
VP, Product Management and Marketing