In 2000, Medgate opened the Medgate Tele Clinic, the largest telemedicine center in Europe. Born out of a need to bring healthcare into the digital era and make doctors more accessible, Medgate began connecting patients to doctors through over-the-phone appointments.
Fast forward 20 years to a time when the world has been flipped on its head by the Coronavirus outbreak and the global healthcare community is striving to deliver on evolving patient expectations and maintain safe and efficient service. How can healthcare providers continue to modernize the patient experience and bridge the gaps between patients, doctors, insurance providers, and contact center agents – remotely?
Watch the on-demand webinar with Diego Zuccolin, Head of International Program Management at Medgate, and Keith Berg, General Manager for Contact Center Productivity Solutions at Upland, where we’ll explore the Medgate story, including how the telemedicine organization started out and where they see the industry going next. You’ll gain insights into…
- What the impact of the COVID-19 pandemic has been on healthcare service providers, insurance companies, contact centers, and the patient experience
- How Medgate has digitized the end-to-end patient experience, helping to keep patients out of the waiting room, reducing wait times, and mitigating the risk of spread of infectious diseases
- The role of computer telephony integration (CTI) in connecting doctors with patients, remotely and capturing critical patient information
See how Medgate is connecting patients with doctors remotely to deliver safe, efficient, and effective telemedicine service. Watch the on-demand recording today!
About the Speakers
Diego Zuccolin, Head of International Program Management, Medgate
Diego is an experienced program manager with over 20 years of experience working in the healthcare industry. With strong program and project management skills, Diego has led the launch of three international telemedicine centers. Diego enjoys finding new and innovative ways to use technology to connect patients to doctors and streamline the patient experience.
Keith Berg, General Manager, Contact Center Productivity, Upland Software
Keith spearheads business operations for the contact center productivity suite at Upland Software, bringing together InGenius computer-telephony integration and RightAnswers knowledge management products. Keith has worked with contact center leaders for over 15 years, helping them to ignite agent efficiency, reduce case handling time, and improve customer satisfaction using technology