Data shows that 82% of consumers expect to continue contacting customer service at pandemic-level rates, and an additional 10% say their contact rates will increase as the world begins to re-open¹. It’s got many service leaders wondering—how can I equip my contact center agents to succeed amidst heightened customer expectations?
Watch this webinar featuring Tony Flores, Director of Product Management with Salesforce, for an in-depth look at Service Cloud Voice for Partner Telephony (AKA Bring Your Own Telephony, “BYOT”). We’ll deep-dive into the game-changing features and functionality that will enable organizations to tackle rising interaction volumes and complex customer inquiries. You’ll gain insights into:
- What Service Cloud Voice BYOT is and how it’s bringing together phone, digital channels, and CRM data to transform contact centers
- The key features, functionality, and benefits of the platform and partner ecosystem
- How Service Cloud Voice works, including how you can connect partner telephony into Service Cloud Voice and an exclusive mini demo of the product in action!
Watch the on-demand recording to learn everything you need to know about Salesforce Service Cloud Voice, including how you can get started using your own telephony today!
192% of Consumers Expect Pandemic-Era Customer Contact Levels to Remain or Grow: How Can Customer Service Prepare?, Salesforce, April 2021