Calculate the ROI of an InGenius CTI Solution

See how you can increase agent productivity and earn happier customers with a seamless connection between your CRM and business phone system.

Answer 4 simple questions to see your potential savings on call center costs.

4 Simple Questions
1
Average number of calls per day to entire contact center
2
Average call handle time (minutes)* * Bright index: voice average handling time is 4.2 minutes
3
Agent time spent on calls in one 8-hour shift (hours)
4
Agent salary per hour* * Indeed.com: average pay for a call center rep is $13.58/hour
One more thing
Time savings with InGenius
per call (seconds)
InGenius research: single app 10 sec, screen pop 15 sec, click-to-dial 5 sec, automated call logging 35 sec
Calculate ROI
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Calls Per Agent/Day
-- Current
vs
-- InGenius
Total Agent Cost/Day ($USD)
-- Current
vs
-- InGenius
Costs Saved Over 1 Year ($USD)
-- 5-day work week, 50 weeks
--
Improvement in call handle time
--
Total Hours Saved Per Day
--
Improvement in Calls/Agent
--
Total Costs Saved Per Day ($USD)
--
InGenius ROI
Over 1 Year Using InGenius List Price
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This calculation is based on the accuracy and completeness of the data entered, and is for illustrative purposes only. InGenius does not make any express or implied warranties or representations with respect to any information or results in connection with this calculator.
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