Seamlessly integrate Genesys with Salesforce

Harness the power of Salesforce and get the most out of your Genesys investment.

Know who’s calling and why with a seamless connection between Salesforce and your Genesys Engage or Genesys Cloud phone system. 

Combining Salesforce Omni-channel with InGenius’ Open CTI or Service Cloud Voice integration brings together the phone, digital channels, and CRM data to transform your contact center, increasing agent productivity and earning happier customers.

Drive efficiency with features like: 

  • Click-to-dial 
  • Screen pop 
  • Automated call logging directly in Salesforce 

With the only support for Genesys Engage, InGenius can seamlessly support your on-premises system now and ensure a smooth transition to Genesys Cloud when you’re ready for the next level of innovation.  

Our customers see an average of 50% uplift in agent call handling when integration Salesforce with their phone system. Fill out the form to schedule a quick chat to learn more. 

Watch the video for an overview of the InGenius CTI solution for Salesforce Service Cloud Voice

InGenius can also be found on Salesforce AppExchange or the Genesys AppFoundry Marketplace.

Salesforce Badge: Available on Appexchange


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