Know who’s calling and why with a seamless connection between Salesforce and your Genesys Engage or Genesys Cloud phone system. 

Combining Salesforce Omni-channel with InGenius’ Open CTI or Service Cloud Voice integration brings together the phone, digital channels, and CRM data to transform your contact center, increasing agent productivity with AI-powered insights and earning happier customers.

Drive efficiency with features like: 

• Click-to-dial 
• Screen pop 
• Automated call logging directly in Salesforce
• Presence synchronization ensuring agent workload capacities are respected across channels

With the only support for Genesys Engage, InGenius can seamlessly support your on-premise system with Salesforce Service Cloud Voice to unlock the full potential of Einstein AI.

Our customers see an average of 50% uplift in agent call handling with a Salesforce-Genesys CTI solution. Fill out the form to schedule a quick chat to learn more about InGenius. 

Watch the video for an overview of the InGenius CTI solution for Salesforce Service Cloud Voice

InGenius can also be found on Salesforce AppExchange or the Genesys AppFoundry Marketplace.