Supercharge Your Genesys Telephony with Innovative CTI Technology
Supercharge Your Genesys Telephony with Innovative CTI Technology
Leverage advanced AI analytics to unify telephony and CRM data, providing actionable insights, intelligent routing & superior customer interactions.
Know who’s calling and why with a seamless connection between your CRM and your Genesys phone system.
As a Genesys AppFoundry partner since 2018, InGenius is a trusted advisor to contact centers and service desks wishing to amplify the value of their technology investments. With highly configurable workflows, we offer flexible solutions for:
- Genesys Engage and Cloud + Salesforce and Salesforce Service Cloud Voice
- Genesys Engage and Cloud + Microsoft Dynamics 365
- Genesys Engage + ServiceNow
Add instant value to your existing tech stack and bottom line, without overhauling your infrastructure. With over 20 years of experience, InGenius offers easy CTI implementation and enables contact centers to increase productivity and make intelligent operational decisions for fast ROI on their technology investment.
In a 30-minute demo with one of our CTI specialists, you can see how to use advanced configuration capabilities with your existing call queues, routing, IVR and workflows to easily fulfill your unique contact center requirements.
