Fortune 500 Oil and Gas Business Implements a Game-Changing Enterprise Search Solution

This Fortune 500 energy customer partnered with Upland BA Insight to save their employees time identifying and reviewing documents with a robust enterprise search solution. They are primarily engaged in the wholesale distribution of petroleum and petroleum products. They aim to be the premier exploration and production company, contributing to global progress by helping meet the world’s energy needs.

This business’s strategy involves a differentiated approach to exploring and producing cost-advantaged hydrocarbons through innovation, technology, optimization, continuous improvement, and relentless focus on costs to deliver top-tier, long-term returns.

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The challenge

One of the big issues this company was facing was the inability to find critical information. Their employees were spending excessive time searching across the organization for information they needed to do their jobs. They had to search multiple systems to find critical business information, each with its own search interface and functionality. Another challenge was that their distributed infrastructure was exacerbating the problem. Instead of one place to go, users had four different places to go based on their region.

The solution

Upland BA Insight created a robust enterprise search solution for this fortune 500 oil and gas company to increase productivity and cut down on time wasted. The vision that was agreed upon was to provide their knowledge workers with a single interface to access all necessary information independent of where it resides, all while honoring source system security. This meant aggregating content from their four regional search indices and indexing other external systems like FileNet and SQL server.

The results

Employees have embraced the systems and now depend entirely on this solution, leading to an increase in the usage of their enterprise search solution by 75%. A recent survey showed that users save hours per week through the speed and accuracy of identifying and reviewing documents through search and preview. The company continues to roll out additional feature capabilities, usability improvements and targeted departmental enterprise search solutions.

Implement enterprise search software. Watch our video to see how BA Insight helps organizations organize, catalogue, and access the content they need.

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