RightAnswers vs eGain
RightAnswers vs eGain
Effective knowledge management isn’t just an advantage, it’s a necessity for delivering exceptional customer experiences.
But with so many options out there, how do you cut through the noise and pinpoint the right solution for your unique needs?
When it comes to RightAnswers vs eGain, it’s not just about comparing flashy features; you need to find the right platform that genuinely empowers your teams, elevates every customer interaction, and aligns perfectly with your long-term vision. RightAnswers delivers Knowledge with Trust, AI with Purpose.
Knowledge Management is our DNA.
10+ years
10+ years
Average tenure for RightAnswers customers. Because when customers trust you, they stick around.
8.2
8.2
Average customer NPS score (Q1 FY25). We dig innovation, and we’re always raising the bar. That makes users happy.
90%
90%
Faster Mean Time to Know. Answers in seconds, not hours, because waiting is so 2005.
88%
88%
Increase in First Contact Resolutions. Solving a problem on the first try feels pretty great, for both sides.
Compare RightAnswers vs eGain
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eGain |
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Dedicated Customer Success and SupportDedicated Customer Success and SupportRightAnswers offers dedicated support and service. Each customer receives guidance from a dedicated Customer Success Manager (CSM) who provides proactive success planning, ensuring alignment with organizational goals. When searching for an eGain alternative, finding a partner truly invested in your success makes all the difference. |
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Core Knowledge ManagementCore Knowledge ManagementFor RightAnswers, knowledge management is the core, not just an add-on. Unlike generic CX suites, RightAnswers is engineered from the ground up to address the unique demands of creating, curating, and delivering knowledge management at scale. The result? Better experiences for your customers and internal teams alike. |
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Partnerships with Industry-Leading VendorsPartnerships with Industry-Leading VendorsKnowledge shouldn't be left in the dust and neither should relationships with partners. While technical integrations are important, what drives true innovation and success is strong, lasting business partnerships. RightAnswers not only deeply integrates with industry-standard tools (CRM, ERP, and more), but we have a team dedicated to maintaining lasting relationships with our partner ecosystem. As a result, our customers get more value out of their existing investments with leading organizations and best-in-class technology providers. |
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Automation and AIAutomation and AIRightAnswers makes knowledge work for you, precisely when and where it's needed. That happens with smart automation and AI. Through a human-in-the-loop approach, RightAnswers ensures accuracy and trust by delivering relevant knowledge to teams effortlessly. |
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KCS VerificationKCS VerificationRightAnswers stands out as a true leader in Knowledge-Centered Service (KCS), offering a full KCS solution with KCS V6 verified products, processes, and training. While some competitors, like eGain, may achieve KCS verification, RightAnswers goes further by providing the dedicated staff and services to help customers genuinely adopt KCS best practices. |
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Questions to Ask
KCS verification signifies adherence to a globally recognized methodology for managing knowledge effectively. This verification indicates that the software, processes, and training align with KCS best practices, which are proven to enhance productivity, improve experiences, and build trust. RightAnswers supports full KCS lifecycle and continuous improvement, enabling deeper knowledge management and scalability as your business grows.
Why do I need a dedicated knowledge solution?
How can AI and automation boost the efficiency of knowledge management while maintaining information accuracy and trust?
Why Choose RightAnswers?
Why Choose RightAnswers?
With advanced AI integration and 23 years of expertise, RightAnswers redefines knowledge sharing for transformative customer and agent experiences.
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RightAnswers ensures customer success and support through dedicated Customer Success Managers (CSMs) who provide proactive success planning, complemented by a team offering fast support and deep product expertise.
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As the first knowledge management solution to achieve KCS V6 verification, RightAnswers is a true leader and ideal eGain alternative, showcasing profound expertise with a platform built specifically for enterprise knowledge.
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RightAnswers leverages automation and AI to deliver practical use cases tailored to how, where, and when people work, ensuring accuracy and trust through a human-in-the-loop methodology, backed by comprehensive governance for trusted knowledge.
RightAnswers Joins the 2025 KMWorld AI 100 List
RightAnswers Joins the 2025 KMWorld AI 100 List
RightAnswers is proud to announce its inclusion in the 2025 KMWorld AI 100 list. This recognition showcases the most innovative vendors harnessing AI and advanced technologies to transform knowledge management. The list includes companies that are redefining how organizations organize, access, and leverage information to transform knowledge into a strategic asset.
Badges earned based on customer reviews
RightAnswers Testimonials
Real results. Real voices.
Intuitive AI That Transforms Knowledge Management
“RightAnswers has transformed how we manage knowledge articles. The AI integration feels intuitive and purposeful, not bolted on.”
Delivers 24/7 Service with Speed and Flexibility
“RightAnswers' product is fast, responsive and flexible to our needs. We use it to provide service across thousands of customers 24/7.”
Easy to Use with Outstanding Support
“RightAnswers is great to use. The admin console is intuitive, easy to learn and easy to use overall. Customer support is excellent. CSMs are quick to respond to any issues.”
Powers Rapid AI-Driven Transformation
“Organizations who value knowledge management and leverage RightAnswers as their technology will also transform rapidly in the AI world to come.”
Ready to find the RightAnswers?
Ready to find the RightAnswers?
We think knowledge should be a powerhouse, not an afterthought. If you’re searching for an ideal eGain alternative, let’s chat possibilities.