Resources

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Event

RightAnswers Customer Advisory Board (CAB)

EMEA CAB
October 18-19, 2017
Amsterdam, Netherlands


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White Paper

Return on Knowledge for Customer Service

Knowledge management delivers substantial measurable business benefits by providing a single window...
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eBook

Knowledge Article Quality

Without a basis in quality, you can’t provide a great customer experience


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eBook

Customer Service Playbook

We asked our clients and prospects to tell us the biggest challenges...
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eBook

Basic Principles of KCS

Are you just getting started on Knowledge-Centered Service (KCS)? Read our eBook...
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Infographic

Financial services company Corptax improves customer satisfaction with RightAnswers

Using the KCS methodology, supported by RightAnswers, Corptax publishes articles faster and...
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Infographic

RightAnswers Streamlines the ServiceNow Service Desk

RightAnswers knowledge management seamlessly integrated with ServiceNow resolves tickets faster and in...
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