Resources

WHITE PAPER

Return on Knowledge for Customer Service

Knowledge management delivers substantial measurable business benefits by providing a single window...
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EBOOK

Knowledge Article Quality

Without a basis in quality, you can’t provide a great customer experience


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EBOOK

Customer Service Playbook

We asked our clients and prospects to tell us the biggest challenges...
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EBOOK

Basic Principles of KCS

Are you just getting started on Knowledge-Centered Service (KCS)? Read our eBook...
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INFOGRAPHIC

Financial services company Corptax improves customer satisfaction with RightAnswers

Using the KCS methodology, supported by RightAnswers, Corptax publishes articles faster and...
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INFOGRAPHIC

RightAnswers Streamlines the ServiceNow Service Desk

RightAnswers knowledge management seamlessly integrated with ServiceNow resolves tickets faster and in...
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INFOGRAPHIC

3 Ways Knowledge Management Can Improve the Customer Experience

Find out the main areas you need to address in our knowledge...
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INFOGRAPHIC

How To Create a Knowledge Culture

Our clients who embrace a “knowledge culture” improve their customer service by...
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