Embark on your journey to KCS success
Successfully integrate KCS into your organization and meet your knowledge management goals
Manage knowledge that yields benefits and enables success
Partner with us to help your organization strengthen your KCS™ processes. From planning through implementation, we’ll give you the tools, training, and resources needed to achieve big results with your knowledge management efforts.
You need the right technology to benefit from KCS
RightAnswers was designed with KCS in mind and as a result, our product functionality enables organizations to be up and running quickly with no customization needed. You’ll find:
- Role-based permissions that conform to KCS guidelines
- Configurable templates that structure the knowledge so the most important information is included in the knowledge article
- Search results that include federated & unstructured knowledge to provide highly relevant results & increase knowledge reuse
- knowledge is easily improved by adding comments or edits to solutions
KCS Practices v6 Workshop & Certification
Earn the highest level of KCS Certification in this three-day Workshop.
KCS Coach Development Workshop
This two-day workshop provides coaches with the skills needed to encourage, inspire, and support change.
KCS v6 Leadership Overview Workshop
This one-day workshop delves into KCS concepts and develops the skills needed to successfully lead a knowledge-centered organization.
KCS v6 Practices Overview Workshop
This one-day workshop explains what’s involved with KCS and what type of commitment it requires.
KCS 101 Overview Training
This 90-minute training provides insight into what KCS is, how it’s different from the traditional KM approach, and provides an overview of each element of KCS processes.
Intelligent Swarming Insights Workshop
This one-day workshop explores ways to get the right people working on the right things.
We help companies maximize their KM and KCS investments
Whether you are considering RightAnswers, a KCS Verified v6 knowledge management software, or you need to optimize your existing systems, our team of KCS trained and certified experts can help you reap the rewards of the full power of KCS.
KCS Expertise
RightAnswers has a team of KCS Experts who have successfully implemented KCS in many organizations and have trained hundreds.
Michelle Stumpf
KCS Practice Director & KCS Certified Trainer
Laura Lockely
VP, Customer Success & Professional Services
Steven Green
Customer Success Manager & KCS Certified Trainer
Alex Baker
Senior Consultant
Stin Mattu
Product Marketing Manager & KCS Certified Trainer
Sharing means caring, especially when it comes to knowledge
We’re passionate about KCS, and are eager to share our experiences with you.
- KCS Webinars
- KCS Blogs
- KCS Events
90% +
Over 90% of RightAnswers customers have implemented some part of KCS
74%
CSRs reported an FCR increase from roughly 60% to 74% after implementing knowledge management and KCS
What is KCS?
We’ve created a 9-step guide that presents the underlying principles of KCS where we share practical tips to how to get it moving it at your organization.
The facilitator did an excellent job explaining the concepts, adding real-world examples, and answering our questions. And the program is quite well designed. I have been in project management for over 10 years, and I didn’t expect KCS to be so thorough. I expected details on the concepts, models, methods, etc… But the KCS training was essentially a step-by-step guide on how to implement KCS in an organization. Very impressive, and well worth the cost.
Gary P
Reliable products.
Real results.
Resources that drive an impact
Return on Knowledge for Customer Service
Knowledge management delivers substantial, measurable business benefits by providing a single window...
5 Knowledge Management Must-Haves
Find out the most important things needed in a knowledge management system
Knowledge Article Quality
Without a basis in quality, you can’t provide a great customer experience