RightAnswers X, the new dynamic way to access knowledge across the enterprise
The latest addition to RightAnswers, RightAnswers X, is a browser extension that reimagines the concept of integrations and delivers knowledge to all parts of your organization in the most efficient way.
Simplified extension set up saves time and money.
Knowledge sharing through a browser means set up is as simple as installing an extension, enabling the out-of-the-box configurations in the admin console to activate RightAnswers X to be available whenever the browser-based application or website is used. No more lengthy processes and intensive effort means you can scale up your knowledge management delivery in minutes and drastically reduce the cost of integrations.
Reimagine the concept of integrations
The RightAnswers X browser extension comes with out of the box configurations to popular web applications/websites including Jira, Zendesk, ServiceNow, Gmail, Outlook Online, Office Online, Stack overflow, Microsoft support, Wikipedia. Can’t see your tool on the list? No problem! We can easily configure what you need.
Integrate with more applications across the enterprise.
RightAnswers has always been a leader in Connected Knowledge and now we can expand integration capabilities to pretty much any application that runs on a browser. Service desks can integrate knowledge into ITSM tools, customer service teams to CRMs, HR teams can access knowledge in resource management tools, the possibilities of getting the right answer to the right person at the right time are now endless.
In-app knowledge capture made easy.
We all use browsers to find useful knowledge, whether through external websites, the intranet or emails. Now when you find information that needs to be added to the knowledgebase, simply highlight the text and send it to Solution Manager to start creating an article in seconds.
Simplified set up saves time and money.
Knowledge sharing through a browser means set up is as simple as installing an extension, enabling the out-of-the-box configurations in the admin console to activate RightAnswers X to be available whenever the browser-based application or website is used. No more lengthy processes and intensive effort means you can scale up your knowledge management delivery in minutes and drastically reduce the cost of integrations.
Ready to know more about RightAnswers X? Get in touch to speak to one of our experts and set up a demo.
Why RightAnswers?
- Enterprise ready
- Powerful AI federated search
- Out-of-the-box integrations with leading CRM/ITSM tools
- The first to be KCSv6 verified
- Best-in-class AI and machine leaning enabled authoring
- Extensive reporting capabilities
- Chatbot and self-service ready
What do the experts think?
In this years ‘Hype Cycle for Customer Service and Support Technologies’ from Gartner, Upland have been selected as a sample vendor. The hype cycle is created to give organizations an insight into technologies that will help improve customer experience, this year knowledge management has been highlighted as an area with a high benefit rating. ‘KM is rapidly becoming critical for driving customer and employee self-service efforts’ – Drew Kraus, Gartner Analyst
RightAnswers has always been at the forefront in knowledge management innovations, bringing AI and machine learning capabilities both in our best-in-breed search and authoring experiences. Leading knowledge management publication KM Worlds has recognized RightAnswers for this reason in their ‘KMWorld AI Top 100’ list for 2023.
Get in touch for more information and your free knowledge assessment.