A great start to the ongoing success of your IT support
RightAnswers got its start creating knowledge for IT technical support, so we know a thing or two about writing great knowledge articles. Our Knowledge-Paks® library sets the standard for professional IT knowledge bases.
An invaluable asset for any IT support organization, Knowledge-Paks provide more than 90,000 accurate knowledge solutions to the most common issues your users have on more than 600 of the most widely used off-the-shelf software applications.
Things like Microsoft Office tools and Mac iOS, and NOC applications such as LogMeIn, to name just a few. Plus some rare ones (Google Glass, anyone?)
We update the Knowledge-Paks on a quarterly basis and convert them to work in any environment including ServiceNow, BMC, and just about any ITSM system – so you never need to worry about not having the most up-to-date solutions.
Millions of users and thousands of support agents worldwide rely on our Knowledge-Paks for consistently correct answers and solutions. Benefits include:
- Faster problem resolution
- Improved customer experience and satisfaction
- Decreased call time
- Lower support costs
- Increased organizational efficiency