Knowledge-Paks

A great start to the ongoing success of your IT support

RightAnswers got its start creating knowledge for IT technical support, so we know a thing or two about writing great knowledge articles. Our Knowledge-Paks® library sets the standard for professional IT knowledge bases.

An invaluable asset for any IT support organization, Knowledge-Paks provide more than 90,000 accurate knowledge solutions to the most common issues your users have on more than 600 of the most widely used off-the-shelf software applications.

Things like Microsoft Office tools and Mac iOS, and NOC applications such as LogMeIn, to name just a few. Plus some rare ones (Google Glass, anyone?)

We update the Knowledge-Paks on a quarterly basis and convert them to work in any environment including ServiceNow, BMC, and just about any ITSM system – so you never need to worry about not having the most up-to-date solutions.

Millions of users and thousands of support agents worldwide rely on our Knowledge-Paks for consistently correct answers and solutions. Benefits include:

  • Faster problem resolution
  • Improved customer experience and satisfaction
  • Decreased call time
  • Lower support costs
  • Increased organizational efficiency