Save time and money with prewritten IT support content.
RightAnswers started out creating knowledge for IT technical support, so we know a thing or two about writing great knowledge articles. Our Knowledge-Paks® library sets the standard for professional IT knowledge bases.
Knowledge-Paks are an invaluable asset for any IT support organization, with more than 30,000 accurate knowledge articles to the most common issues your users have, on more than 400 of the most widely used off-the-shelf software applications. Whether you use it for support agents or to give users access to quality knowledge through self-service, Knowledge-Paks are your plug and play solution for reliable IT support.
Articles from popular software applications include:
Always accurate and up-to-date
Knowledge-Paks are updated on a quarterly basis and work in any environment including ServiceNow, BMC, in fact, just about any ITSM system – so you never need to worry about agents not having the most up-to-date articles.
Millions of users and thousands of support agents worldwide rely on our Knowledge-Paks for consistently correct answers and solutions. Benefits include:
- Faster problem resolution
- Improved customer experience and satisfaction
- Decreased call time
- Lower support costs
- Increased organizational efficiency