White Paper
Take Off the Training Wheels and Let Your Customer Support Agents Fly
Take Off the Training Wheels and Let Your Customer Support Agents Fly
Knowledge-Centered Support (KCS) is a proven methodology and set of practices for consistently capturing information.
Our world keeps changing, new projects compete for attention and key staff move on. Before you know it, what was a very successful KCS implementation starts to stumble and standards drop. So how can you maintain the momentum of your KCS journey?
“Successful knowledge management quickly resolves customer issues. Choosing the right solution is very important.”
–Jeff Weinstein, President and CEO, RightAnswers
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White Paper
Healthcare’s Big Shift: Navigating the BBB with Panviva
Healthcare’s Big Shift: Navigating the BBB with Panviva
Report
Discover the Future of Customer Service Knowledge Management
Discover the Future of Customer Service Knowledge Management
White Paper
Modernizing enterprise search with hybrid index and search time merge
Modernizing enterprise search with hybrid index and search time merge
BA Insight supports Federated Search, Single Index Search and Hybrid Search. Here are the highlights.